Learning Experience Designer

TaskUs — Quezon City, National Capital Region, Philippines

Join the Learning Experience Designer (Anonas) role at TaskUs. The LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.

TaskUs is a provider of outsourced digital services and next-generation customer experiences to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture has enabled the company to expand globally to approximately 45,000 employees in locations across 23 sites and 12 countries, including the Philippines, India, and the United States.

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the departments we have established, including Total Rewards, Wellness, HR, and Diversity. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. We pride ourselves on an inclusive environment and positive community impact.

We also maintain an inclusive environment and positive impact on the community and invite you to join our team to experience our People First commitment.

• Learning Experience Design
  • Conduct robust learning needs analysis
    • Conduct audience, context, content, and available performance analysis when determining a design for a particular project
    • Gather data for analyses by working with project members and other connected departments, as necessary in interpreting data
    • Determine required skills and competency levels for learners/participants
  • Define and design the most effective strategy for the learning need
    • Identify training objectives and performance targets
    • Define the evaluation strategy of the learning program
• Courseware Development
  • Conceptualize the overall look and feel of digital learning lessons
    • Produce a development brief outlining the mood board and suggested interactions to be used in the lesson
    • Identify the best interaction or media to present the content
  • Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses
  • Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every output
• Project Management
  • Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives
  • Keep track and report results of learning initiatives up to 90 days after implementation
  • Create, track, and maintain project plans
  • Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks
• Success metrics
  • Performance of learning programs deployed (reaction, performance, etc.)
  • On-time delivery of projects managed
  • Feedback from key stakeholders
• Other Responsibilities
  • Provide instructional design services to the following key functions:
    • Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
    • Operations Management, Quality and PST to address performance gaps in production
    • Organizational Development (OD) for continuing education and skills enhancement
    • Other support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
  • Collaborate with Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate effectiveness
    • Analyzing learning needs
      • Conduct audience, context, content, and available performance analysis when determining a design for a particular project
      • Gather data for analyses by working with project members and other connected departments, as necessary in interpreting data
    • Determining required skills and competency levels for learners/participants
      • Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning
    • Identifying training objectives and performance targets
      • Determine target objectives for identified learning content and target audience
    • Defining instructional design strategy
      • Identify best method to deploy learning experience or instructions
    • Scoping/outlining training content
      • List details of proposed training content, indicating duration and method
    • Building training curriculum/lesson plan
      • Outline details needed in a training/lesson plan (duration, method, objectives, and details of learning content needed)
    • Writing storyboards/scripts
      • Collaborate with SMEs in finalizing learning content
      • Write storyboards for e-learning content for development
      • Write scripts for dialogues/ narration that engage and disseminate knowledge
    • Designing facilitator and participant guides
      • Write and script learning content for facilitators and participants in brick-and-mortar or virtual classrooms
    • Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
      • Lead knowledge transfer sessions and provide feedback to participants after sessions
    • Creating knowledge and skills assessments
      • Design and write assessments to measure learning
    • Evaluating learning effectiveness
      • Gather data to evaluate learning impact
      • Collaborate with departments to analyze data and conduct post-mortem reviews
      • Identify improvements and sustain performance based on results
  • Discover and implement techniques to drive online learning adoption and content usage
  • Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation
  • Lead small projects by initiating meetings, communicating risks and following up on deadlines
  Disclaimer

  The statements above describe the general nature and level of work performed by employees assigned to this position. They are not intended to be exhaustive. Employees may be required to perform other duties as requested. All requirements are subject to modification to accommodate qualified individuals with disabilities.

  Education
  • Bachelor's degree in Instructional Design or related field, or equivalent experience
  • Master's degree in Instructional Design, Distance Education or Educational Technology is a plus
  Work Experience
  • 3 to 5 years of designing learner-centered training programs
  • 3 to 5 years conducting learning needs analyses
  • Knowledge of adult learning, instructional design, and evaluation principles
  • Experience as an L&D program manager is a plus
  Technical Skills
  • Technology literate; comfortable with media development tools, office software, and web applications
  • Familiarity with courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
  • Experience with e-learning design principles, platforms (LMS)
  Other Skills
  • Strong decision-making and problem-solving abilities
  • Clear verbal and written communication
  • Professional collaboration with peers and departments
  • Excellent organizational and interpersonal skills
  • Effective time management

  Self-motivated and detail-oriented.

  How We Partner To Protect You: TaskUs will not solicit money from you during the application process or require payment. Only communicate with authorized TaskUs recruiters.

  DEI: TaskUs believes in diversity and inclusive practices. We are an equal opportunity employer and provide reasonable accommodations during the hiring process if needed. If you need accommodations, please let us know.

  We invite you to explore all TaskUs career opportunities and apply through the provided URL

  TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.