
QA & Training Specialist
4 days ago
Duties and Responsibilities
- Develop and deliver onboarding, upskilling and refresher training programs for customer support agents
- Create end maintain training materials, guides and knowledge base content
- Conduct regular quality audits of support interactions (chat, email, tickets, voice) to assess adherence to performance standards
- Provide clear, constructive feedback and couching to agents based on GA evaluations
- Analyze trends in agent performance and player interactions to identify training needs and process gaps
- Recommend and implement improvements to QA processes, training programs and player engagement strategies
- Work closely with CS Supervisors and collaborate with cross functional teams to stay aligned on new features, game updates, and support best practices
- Prepare weekly/monthly GA and training reports
- Help maintain consistency in tone, empathy, and problem-solving across all support channels
- Other relevant responsibilities as delegated by the line manager
- Experience in online gaming or interactive entertainment preferred
- Strong knowledge and use of Microsoft Office: Word, Excel, PowerPoint
- High level of attention to detail. Organized and has good presentation and communication skills Familiarity with customer support platforms (e.g. Zendesk, JIRA, Genesys) and ticketing systems Flexible in terms of working schedules
- Proven ability to analyze data and generate actionable insights
- Passionate about player experience and continuous improvement.
- Training completion
- Process Improvement and Maintenance
- Quality Control and Audit
- Attendance
- 2+ years of experience in training, quality assurance, or team development within customer support environment.
-
Training Specialist
6 days ago
Parañaque, Philippines DigiPlus Interactive Corp Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DigiPlus Interactive Corp DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus...
-
QA/QC Engineer
6 days ago
Parañaque, Philippines BJ Marthel International Inc. Full timeJob Description As a QA/QCEngineer , you are responsible for ensuring that products or services meet the highest quality standards before they are released to customers. This role involves developing and implementing testing processes, identifying defects, and collaborating with development teams to resolve quality issues. The QA/QCEngineer plays a critical...
-
QA Lead
6 days ago
Parañaque, Philippines Solaireresort Full timeSolaire Resort Entertainment City | Full time Date Opened 03/31/2025 State/Province National Capital Region (Manila) Country Philippines Job Description POSITION SUMMARY The role of QA Lead and Test Lead is responsible for ensuring software quality in deliverables according to standards. Plan, develop, and execute test plans to test new and existing...
-
IT QA Engineer
6 days ago
Parañaque, Philippines HR Network Inc Full time1 month ago Be among the first 25 applicants Review requirements, specifications, and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive, and well-structured test plans and test cases Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Develop and...
-
Web Content Specialist
4 days ago
Parañaque, Philippines GrowthAssistant Full timeOverview GrowthAssistant is looking for a Web Content Specialist (Contentful) to join our team. If you have strong experience in Contentful page builds , meticulous QA skills, and thrive in fast-paced environments where precision and process matter—this could be the perfect fit. This is an excellent opportunity to work with a global team, create impactful...
-
QA Specialist
6 days ago
Parañaque, Philippines Linaheim Corporate Services Inc Full timeOverview Assists in providing technical assistance to the organizations under the LINA Group of Companies and external Customers, in the establishment, maintenance and improvement of management systems (quality, environmental and/or other management systems as applicable). Development and implementation of operations plans and programs to reduce operating...
-
QA Specialist
6 days ago
Parañaque, Philippines Tao Foods Company Inc. Full timeShare Job Description Government Mandated Benefits Insurance Health & Wellness HMO Read More Develop and execute test plans and test cases Identify and document defects and issues Develop test plans, execute tests, and document results. Collaborate with developers to ensure quality standards Perform regression testing and automation Participate in quality...
-
HR Manager
6 days ago
Parañaque, Philippines ERE Service Development Specialist Corp Full timeResponsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy Bridge management and employee relations by addressing demands, grievances or other issues Manage the recruitment and selection process Support current and future business needs through the development, engagement, motivation and preservation of...
-
Product Specialist
6 days ago
Parañaque, Philippines Medev Medical Devices Corporation Full timeOverview Product Specialist (Medical Equipment) The Product Specialist will play a vital role in driving sales through product expertise, training, and active engagement with sales teams and clients. This role involves mastering every facet of the assigned product line—including features, specifications, applications, and competitive positioning—while...
-
Sales Representative
6 days ago
Parañaque, Philippines Top Car Specialist And Trading Full timeJob Description Develop and maintain strong relationships with clients. Identify customer needs and provide tailored solutions. Achieve sales targets and contribute to team goals. Conduct market research to identify new opportunities. Prepare and deliver presentations to prospective clients. Collaborate with cross-functional teams to enhance customer...