Associate Vice President

6 days ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
LOCATION: CEBU CITY

JOB TITLE: ASSOCIATE VICE PRESIDENT - HEALTHCARE

Roles & Responsibilities

- Delivery towards customer in liaison with Process Head

- Meeting customer expectations and targets in terms of Contractual obligations.

- Productivity /efficiency metrics proposals, implementation and follow-up

- Administrative aspects including reporting, business reviews etc.

- Development & implementation of strategies to ensure customer satisfaction & retention

- Monitor project progress, identify and mitigate risks, and adjust strategies as needed

- Plan & strategize Transformation Initiatives to meet customer expectations.

- Managing Account EBITDA and P&L Margins.

Desirable Skills

- Knowledge of principles and processes for providing best in class customer support services

- Should have exceptional leadership and mentorship abilities.

- Knowledge of managing Healthcare Operations both Voice and Non-Voice channels

- 12+ years' experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.

- Superior communication (oral, written), presentation, and interpersonal skills

- Effective client management

- Excellent decision-making skills.

- Experienced in setting goals and driving objectives

- Demonstrated ability to develop and implement process enhancements including technology and performance.

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