Sales And Support Va

Taguig, National Capital Region Ingram Micro

Posted today

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be informal team leader.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Associate Ii, Customer Support (continued)

Location: Makati, National Capital Region Confiential

Posted 20 days ago

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Location: Makati, National Capital Region

Posted today

Job Description

(Job Alert) Customer Support Associate

We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend any coaching sessions set up by your Team Lead or QA and client training

Qualification :

• Customer Service in a BPO industry with at least 6 months experience
• Excellent English understanding and ability to work with English tooling and Knowledge Base
• Ability to multi-task, adapt to fast-paced changes, and solve problems
• Ownership mindset with attention to detail
• Willingness to learn and growth mindset
• Basic computer skills with 40 WPM typing and 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

Salary: Various postings show Php 25,000 to Php 40,000 per month; Night shift availability

Customer Care Support / E-commerce Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on the first call
• Communicate effectively with customers

Qualifications :

• At least 2 years of college completed with 3 years BPO experience
• Experience in E-Commerce BPO preferred
• Attention to detail, organized, team player, ability to manage tasks and timelines
• Strong English communication skills
• Computer and internet navigation skills; intermediate Excel
• Able to work night shift in Makati

Salary: Php 25,000 – Php 40,000 per month

Customer Care Support E-commerce Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on the first call
• Communicate effectively with customers

Qualifications :

• At least 2 years of college completed with 3 years BPO experience
• Experience in E-Commerce BPO preferred
• Attention to detail, organized, team player, ability to manage tasks and timelines
• Strong English communication skills
• Computer and internet navigation skills; intermediate Excel
• Able to work night shift in Makati

Salary: Php 25,000 – Php 40,000 per month

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