Account Officer

1 week ago


Makati, Philippines Bluforce Inc. Full time

Client Relationship Management Serve as the primary point of contact for assigned client accounts. Develop and maintain strong, long-lasting relationships with clients. Understand client security needs and provide tailored solutions. Conduct regular client meetings to review service performance and address any concerns. Account Oversight Oversee the day-to-day operations of assigned client accounts. Ensure service delivery meets or exceeds client expectations. Monitor account profitability and identify opportunities for growth. Prepare and present regular account performance reports to management. Manpower Management Supervise and manage security personnel assigned to client accounts. Provide leadership, training, and guidance to security teams. Address and resolve any personnel issues or concerns. Ensure proper staffing levels and scheduling to meet client needs. Operational Expertise Implement and enforce security protocols and procedures. Conduct site inspections to assess security vulnerabilities and recommend improvements. Respond to client requests and emergencies in a timely and effective manner. Ensure compliance with all relevant regulations and industry standards. Problem Solving and Conflict Resolution Address and resolve client complaints and concerns promptly and professionally. Mediate conflicts and find solutions that satisfy all parties involved. Identify and mitigate potential risks to client security. Motorcycle Use Utilize a motorcycle for client visits, site inspections, and other job-related travel. Adhere to all traffic laws and safety regulations while operating the motorcycle. Maintain the motorcycle in good working condition. Additional Duties Assist with the preparation of proposals and contracts for new and existing clients. Participate in industry events and networking opportunities. Stay informed about industry trends and best practices. Perform other duties as assigned by management. Qualifications Proven experience in account management, preferably within the security industry. Supervisory experience in a security office setting. Strong knowledge of security operations, protocols, and procedures. Excellent client relationship management skills. Demonstrated ability to lead and manage security personnel. Strong problem-solving and conflict-resolution skills. Excellent communication, interpersonal, and presentation skills. Ability to work independently and as part of a team. Valid motorcycle license and ability to operate a motorcycle safely. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Any specific certifications or licenses required Preferred Qualifications Bachelor's degree in a related field (e.g., Business Administration, Criminal Justice). Experience with security technology and systems. #J-18808-Ljbffr


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