
Business Intelligence Analyst/ Specialist
1 day ago
Overview
We are looking for a detail-oriented and analytical Business Intelligence Analyst/Specialist to support our operations and analytics initiatives. The ideal candidate will have hands-on experience in a BPO environment, with strong technical skills in data analysis and reporting tools. This role will play a key part in driving business insights and operational efficiency.
Responsibilities- Analyze operational data to identify trends, insights, and opportunities for improvement.
- Design and generate reports and dashboards using MS Excel , Power BI , and Microsoft Power Platform .
- Collaborate with internal teams to understand data needs and deliver accurate analytics solutions.
- Support continuous improvement efforts by providing actionable data-driven insights.
- For certain roles: interact with and utilize Power Plant PI Systems for monitoring and analysis.
- Minimum 2 years of experience as a Business Analyst – Operations & Analytics, preferably in a BPO setting .
- Strong background in data analytics and performance reporting.
- Proficient in Microsoft Excel , Power BI , and the Microsoft Power Platform .
- Exposure to Power Plant PI Systems is non-negotiable for some roles .
- Strong analytical and problem-solving skills, with attention to detail.
- Excellent communication and collaboration abilities.
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