Technical Support Representative
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Job Description
Technical Support Representative - Home Appliance Account - Start this April Alorica
On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time
Government Mandated Benefits
Insurance Health & Wellness
Health Care On-Site, HMO
Professional Development
Job Training
Read More
About the role
Join our dynamic team at Alorica Teleservices, Inc. and embark on an exciting journey as a Technical Support - Home Appliance Account. In this full-time role based in Makati City, Metro Manila, you will be responsible for providing top-notch technical support and assistance to our valued customers. Leverage your expertise in IT support to ensure the seamless operation of home appliances and deliver exceptional customer service.
What you'll be doing
- Respond to customer inquiries and troubleshoot issues related to home appliances
- Provide step-by-step guidance and support to help customers resolve technical problems
- Accurately document customer interactions and maintain detailed records
- Stay up-to-date with the latest product information and technical developments
- Collaborate with cross-functional teams to ensure effective and timely problem resolution
- Contribute to the continuous improvement of customer support processes and procedures
What we offer
At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.
- Competitive salary and performance-based incentives
- Opportunities for career growth and development
- Paid time off and holidays
- Team-building activities and social events
- 20% Night Differential
About us
Alorica Teleservices, Inc. is a leading provider of customer service solutions, offering a wide range of services to businesses across various industries. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our employees and fostering a collaborative and inclusive work culture.
Apply now
Recruitment Office Address:
5th floor Alphaland Southgate Tower Makati City
Landmark: MRT Magallanes Station
- At Least 1 year BPO experience of international voice account
- Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
- Strong problem-solving and analytical skills to identify and resolve complex technical issues
- Excellent communication and interpersonal skills to provide clear and empathetic support to customers
- Ability to work effectively in a fast-paced, customer-centric environment
- Passion for delivering exceptional customer service and a desire to contribute to the growth of the company
Customer Service English Language Technical Skills
Working Location
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