Solutions Delivery Consultant

3 weeks ago

Manila, Philippines 8x8 Full time

8x8 Manila, National Capital Region, Philippines

Overview

The Solutions Delivery Consultant (PH) will deliver 8x8 cloud-based solutions to Enterprise and Public sector customers. You will provide in-depth UC/CC solution design, lead solution build and UAT testing, and support customers as they go live on the 8x8 platform. You will work in a fast-paced environment, managing multiple projects and delivering excellent customer service.

Responsibilities
  • Lead technical solution design sessions for new 8x8 customers, including Contact Centre design across all media types (Voice, email, chat, SMS, Social channels) and chatbot design/deployment
  • Engage with customers onsite and remotely for project kick-off meetings, design and delivery sessions
  • Complete configuration, implementation, and testing of 8x8 services
  • Advise customers on IP network configurations to best support 8x8 services
  • Liaise with relevant 8x8 teams to troubleshoot and communicate with customers effectively
  • Document design details of the customer’s media flows (voice/chat/email/SMS/chatbot)
  • Understand customer network topologies and advise on necessary changes
Qualifications
  • Knowledge of cloud-based SaaS solutions; ability to discuss best practices with Channel Partners
  • 3+ years in a similar role involving training and enablement through Channel Partners, with project management experience
  • Working knowledge of routers, switches, and other network components
  • Ability to manage multiple projects simultaneously with strong planning and organizational skills
  • Excellent interpersonal skills in customer-facing environments

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For U.S. jobs, 8x8 participates in the E-Verify program. View the Participant Poster and Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email (Include “Reasonable Accommodation” in the subject line). Our Job Applicant Privacy Notice can be found here.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Telecommunications

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