Solutions Delivery Consultant

4 days ago


Manila, National Capital Region, Philippines 8x8 Full time $80,000 - $120,000 per year

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The
Solutions Delivery Consultant
is responsible for delivering 8x8 cloud-based solutions to our highly valued Enterprise and Public sector Customers. You will provide in-depth UC/CC solution design. You will lead the delivery of our communication platform from a technical aspect, including solution build and UAT testing and then support the customer as they go live on the 8x8 platform. You will be committed to providing the very best in customer service, and be able to work in a face paced and demanding environment, leading multiple projects at the same time.

Responsibilities

  • Lead technical solution design sessions for new 8x8 customers, Contact centre (CC) design across all media types (Voice, email, chat, SMS, and Social media channels), Including chatbot design and deployment
  • Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions
  • Complete configuration, implementation and testing of 8x8 services
  • Provide advice to our customers on the configuration of IP networks to best facilitate 8x8 services
  • Troubleshoot in a timely manner, liaising with relevant 8x8 teams and providing excellent customer communication
  • Complete design documentation detailing the customer's Media flows (voice/chat/email/sms/chatbot)
  • The ability to understand the customer network topologies and advise if changes are required

Qualifications

  • Good knowledge around cloud-based solutions in a SaaS environment and being able to confidently talk, debate and discuss virtually and in person with different Channel Partners best practices
  • 3+ years in a similar role of training and enablement through Channel Partners with a wrap around of Project Management experience
  • Working knowledge of routers, switches, and other network components
  • Ability to manage multiple projects simultaneously with strong planning and organisational skills
  • Excellent interpersonal skills demonstrated in a customer facing environment

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include "Reasonable Accommodation" in the subject line)

Our Job Applicant Privacy Notice can be found here.



  • Manila, National Capital Region, Philippines 8x8 Full time $90,000 - $120,000 per year

    8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...

  • Solution Consultant

    2 days ago


    Manila, National Capital Region, Philippines RainFocus Full time ₱1,200,000 - ₱2,400,000 per year

    RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Consultant. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and...

  • Solution Consultant

    4 days ago


    Manila, National Capital Region, Philippines RainFocus Full time ₱1,200,000 - ₱2,400,000 per year

    RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Consultant. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and...


  • Manila, National Capital Region, Philippines cbs Corporate Business Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Job Descriptioncbs APACis the subsidiary of cbs, a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.Job Overview: As a part of the cbs technical team – we custom ERP developments, integration projects, and cloud apps for our...

  • Delivery Consultant

    2 weeks ago


    Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱1,200,000 - ₱2,400,000 per year

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role,...


  • Manila, National Capital Region, Philippines ePLDT, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Job Summary:The Technology Solutions Consultant is responsible for driving revenue growth by delivering tailored technological solutions to meet clients' business needs. This role involves analyzing IT systems, identifying inefficiencies, and implementing strategic solutions. The consultant collaborates with internal teams, builds trust with stakeholders,...


  • Manila, National Capital Region, Philippines Remote Hire Full time $40,000 - $60,000 per year

    About the RoleAs a Client Solutions Consultant, you will work directly with global clients to analyze business requirements, manage and model incentive data, and deliver tailored solutions. You'll leverage your expertise in Excel and data analysis while building strong client relationships and providing strategic, data-driven recommendations.What You'll...

  • Solution Consultant

    1 week ago


    Manila, National Capital Region, Philippines Palo Alto Networks Full time ₱900,000 - ₱1,200,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Solution Consultant

    4 days ago


    Manila, National Capital Region, Philippines PALO ALTO BED AND BREAKFAST Full time ₱1,200,000 - ₱3,600,000 per year

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Solution Consultant

    2 days ago


    Manila, National Capital Region, Philippines Palo Alto Networks Full time ₱1,500,000 - ₱3,000,000 per year

    At Palo Alto Networks, everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish – but we're not here for easy. We're here for better. We are a company built on the...