Case Manager | SSD/SSDI

2 weeks ago

Pasig, Philippines IFIVE INC. Full time

CASE MANAGER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent ROLE OVERVIEW We are looking for a Case Manager to be part of our team. MAIN RESPONSIBILITIES Manage all aspects of Social Security Disability (SSD/SSDI) claims within the Firms cloud-based case management software, including data entry, document uploads, calendaring, and task tracking Conduct onboarding calls with new clients to explain the process and gather key medical, employment, and personal information Collect, request, and track medical records, treatment histories, and other supporting documentation required by the Social Security Administration (SSA) Maintain consistent and empathetic communication with clients to provide updates, answer questions, and guide them through the claims and appeals processes Draft and submit Social Security applications, appeals, and other related forms on behalf of clients Prepare detailed case summaries and documentation to support initial claims and appeals Monitor SSA deadlines and ensure timely submission of all documents to avoid delays or denials Communicate with healthcare providers, government agencies, and third-party representatives to obtain necessary documentation and clarify information Track case progress and outcomes, updating internal systems and client files accordingly Collaborate with attorneys or legal representatives as needed during the appeals or hearing stages Stay current on Social Security Administration procedures, disability eligibility requirements, and regulatory changes that may affect case management Ensure full compliance with SSA regulations, HIPAA, and internal privacy and data handling policies Requirements At least 1 to 2 years of case manager/coordinator experience Knowledge of the SSA (Social Security Administration) / SSD (Social Security Disability) process Strong verbal and written communication skills Familiarity with case management tools is preferred but not required; candidates must demonstrate knowledge and/or relevant experience aligned with the responsibilities and qualifications outlined Excellent organizational and communications skills (oral and written), ability to think strategically, manage projects independently, and pursue multiple objectives simultaneously Willing to work a night shift schedule Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City #J-18808-Ljbffr

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