Inbound Retention Specialist

Responsibilities: Engage with customers to understand their needs and concerns regarding the product features. Address customer inquiries and provide solutions to ensure customer satisfaction and retention. Proactively identify and assist customers who are at risk of canceling their orders. Utilize effective communication skills to express and organize...

Responsibilities:Engage with customers to understand their needs and concerns regarding the product features.Address customer inquiries and provide solutions to ensure customer satisfaction and retention.Proactively identify and assist customers who are at risk of canceling their orders.Utilize effective communication skills to express and organize thoughts...

Nezda is hiring Consumer Retention Specialist. Salary: P19,000Qualifications: College graduate Any 4-year course preferably a Business Degree. Minimum of 1-2 years experience in a Customer Service function - life insurance particularly retention. Exposure in the Banking/Insurance Industry is a plus. Has experience using multiple/non-traditional channels in...

Business Impact: The Customer Service and Retention Manager's role is pivotal in maintaining and enhancing customer loyalty, impacting key performance indicators including retention rates and revenue generation. By implementing effective retention strategies and leading a team focused on exceptional service delivery, this position significantly contributes...

Business Impact: The Customer Service and Retention Manager's role is pivotal in maintaining and enhancing customer loyalty, impacting key performance indicators including retention rates and revenue generation. By implementing effective retention strategies and leading a team focused on exceptional service delivery, this position significantly contributes...

JOB DESCRIPTION: The Customer Care Specialist is a live agent or representative who receives inbound calls, responds to customer calls and email inquiries and builds customer interest in the services and products offered by the Company. She makes outbound calls for follow-up on customer support or telemarketing purposes, following a set of standards...

JOB DESCRIPTION: The Customer Care Specialist is a live agent or representative who receives inbound calls, responds to customer calls and email inquiries and builds customer interest in the services and products offered by the Company. She makes outbound calls for follow-up on customer support or telemarketing purposes, following a set of standards...

Essential Duties and Responsibilities: • Handle client calls for routine concerns and coordinate with Front-End Team. • Collaborate with departments for efficient issue resolution. • Provide guidelines for issue troubleshooting or escalate complex problems. • Respond promptly to client emails and maintain detailed records. • Collaborate with...

Essential Duties and Responsibilities: • Handle client calls for routine concerns and coordinate with Front-End Team. • Collaborate with departments for efficient issue resolution. • Provide guidelines for issue troubleshooting or escalate complex problems. • Respond promptly to client emails and maintain detailed records. • Collaborate with...

Job Description Reports directly to the Credit and Collections Manager, is responsible to lead the collections team in providing clerical and administrative services in billing receivables and in managing the collection of outstanding debts from clients and customers. Responsibilities and Duties: Leading and managing the collection team members Making sure...

IntroductionAs an Application Package Specialist, you'll help clients in the selection, implementation, and production support of application packaged solutions. You'll gain in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients' business environment. Join us and start...

Job Description Reports directly to the Credit and Collections Manager, is responsible to lead the collections team in providing clerical and administrative services in billing receivables and in managing the collection of outstanding debts from clients and customers. Responsibilities and Duties: Leading and managing the collection team members Making sure...

As a Customer Service Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, payments, loans, charges/fees, interest rates, rewards and other...

As a Customer Service Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, payments, loans, charges/fees, interest rates, rewards and other...

In charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

In charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

In charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

As a Customer Service Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, payments, loans, charges/fees, interest rates, rewards and other...

Company DescriptionCollective Solution is a call center solution provider located in Quezon City that offers a cost-sensitive solution for large businesses and entrepreneurs. As a tenured, dedicated staff team, we excel at providing top-of-the-line customer service experience and sound solutions to fulfill the call center needs of our clients while offering...

Company DescriptionCollective Solution is a call center solution provider located in Quezon City that offers a cost-sensitive solution for large businesses and entrepreneurs. As a tenured, dedicated staff team, we excel at providing top-of-the-line customer service experience and sound solutions to fulfill the call center needs of our clients while offering...