MOA - USRN Account Associates
4 weeks ago
It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Responsibilities Handles all Telecare Triage Phone Responses (70%) Utilizes Physician-approved protocols for the assessment and management of a multitude of patient health concerns and symptoms via telephone interactions Directs patients to the appropriate level of care which may include crisis intervention, homecare recommendations, and/or scheduling appointments Educates patients and/or family members about diagnostic procedures, medications, nutrition, and maintenance of health and wellness according to the individualized needs of the patient Utilizes department approved protocols throughout all interactions to guide patient centered care Establishes confidence with patients by always acting as an advocate first and seeking to resolve spoken and unspoken needs in a timely, safe, and positive manner Acts collaboratively and proactively as a liaison between the various departments that touch their care to the benefit and satisfaction of our callers Strives to address all patient concerns in the first telephone interaction to support better patient experiences and outcomes Utilizes appropriate evidence-based resources to help further patient education and assist with all clinical inquiries Escalates any necessary urgent or time sensitive situations to a Physician, Physician Assistant, or Nurse Practitioner Maintains accurate and detailed patient records reflective of any interactions with the patients Collaborates with team members to handle all In-basket Tasks in a timely manner (20%) Reaches out to patients with Physician advisement when first call resolution was not able to be achieved Works to the full scope of Nursing practice and utilizes all available evidence-based resources to appropriately respond to all patient inquiries Discusses test results, orders follow-up testing, and provides patient education based on recommendations from the Providers Utilizes department protocols to process, pend, or direct refills to Providers as necessary Completes thorough EMR chart review with every patient interaction to ensure all patient inquiries are addressed in a timely manner Acts as a Clinical Resource for Staff (10%) Communicates effectively, professionally, and accurately at all times and through all available communication channels in a manner that displays respect and understanding Assists team members with questions by being an active participant in Microsoft Teams chats Assists with training for new staff members by being a resource both remotely and onsite as requested by Management Meets all stated metrics for department quality and productivity All other duties as assigned per Management discretion If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us #J-18808-Ljbffr
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Quality Compliance Analyst
3 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeQuality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite Job Openings Quality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite About the job Quality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite Work Setup: 100% onsite (MOA Pasay) Requirements: 2nd Year College / 72 Units | Bachelor's Degree (Any Course) Atleast 1 year...
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Administrative CSR
2 weeks ago
Pasay, Philippines EXL Full timeAdministrative CSR - HR Account | MOA, Pasay City EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking and...
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USRN – Non-Voice Healthcare Account
1 week ago
Pasay, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,200,000 - ₱2,500,000 per yearUSRN Non-Voice | WORK FROM HOMESalary & Benefits:59k Salary Package75k Sign on BonusWeekends OffNight DifferentialQualifications:3 years bedside exp – Non NegotiableActive PRC LicenseActive USRN License (Mainland)Job Types: Full-time, PermanentPay: Up to Php153,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid...
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Pasay, Philippines MicroSourcing Full timeOperations Specialist | MOA- Open to Fresh Grads! Position: People and Partnership Account Specialist Location: MOA, Pasay Work setup & shift: Onsite | Dayshift | GY Why join MicroSourcing? Competitive Rewards: above-market compensation, healthcare coverage on day one, dependents coverage, paid time-off with cash conversion, group life insurance, performance...
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Call Center Agent
6 days ago
Pasay, Philippines STACKPH Full timeLocation: Ground Floor, One E-Com Building, Harbor Drive, MOA Complex, Pasay City Work Arrangement: Onsite Application Process: Onsite Start Dates: October 22, 28, & 29, 2025 Retail (Blended) Seasonal Account Job Overview: Join our Retail (Blended) team and handle both customer service and sales-related inquiries across multiple channels. You’ll assist...
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Call Center Agent
2 weeks ago
Pasay, Philippines STACKPH Full timeLocation: Ground Floor, One E-Com Building, Harbor Drive, MOA Complex, Pasay City Work Arrangement: Onsite Application Process: Onsite Start Dates: October 22, 28, & 29, 2025 Retail (Blended) Seasonal Account Job Overview: Join our Retail (Blended) team and handle both customer service and sales-related inquiries across multiple channels. You’ll assist...
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MOA - Customer Service Representatives
4 days ago
Pasay, Philippines Dynamic Talent Solutions Full time* P&C Accounts Insurance Customer Service Representative (MOA) Assist policyholders with insurance claims, billing, and account concerns. Provide detailed information and ensure compliance with insurance processes. * Education: College Graduate with 6 months BPO experience or HS Graduate with 1 year Insurance background * Experience: 6 mos BPO or 1 yr...
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Pasay, Philippines Dynamic Talent Solutions Full timeCSR – Financial (MOA) Assist customers with financial or banking-related concerns such as transactions, account verification, and general inquiries. Ensure accuracy and data security. * Education: High School Graduate * Experience: 1 year BPO experience in Financial/Banking account
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Pasay, Philippines LEX iSolutions PH Full timeWork Location: MOA, Pasay City Work Setup: Onsite Salary: ₱16,800 – ₱18,300/month (depending on experience) About the Role Join one of the leading Financial Service accounts in the country! We’re looking for Customer Service Representatives who are passionate about helping customers and want to start a rewarding career in the BPO industry. No...
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Pasay, Philippines LEX iSolutions PH Full timeWork Location: MOA, Pasay City Work Setup: Onsite Salary: ₱16,800 – ₱18,300/month (depending on experience) About the Role Join one of the leading Financial Service accounts in the country! We’re looking for Customer Service Representatives who are passionate about helping customers and want to start a rewarding career in the BPO industry. No...
