Sales Development Representative
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WrkSpot is an all-in-one hotel operations, workforce management, and safety platform designed to simplify property operations, manage HR/payroll workflows, and keep hotel staff safe. We help Hotel General Managers, Management Companies, and Owners streamline daily operations and cut costs.
The Role
We are seeking a proactive, articulate, and results-driven Sales Development Representative (SDR) based in the Philippines to support WrkSpot's North American sales team. The primary responsibility of the SDR is to take qualified MQLs, engage and qualify prospects, conduct initial discovery, and convert qualified leads into booked product demonstrations and sales opportunities. This role is focused on lead follow-up, qualification, discovery, nurturing, demo scheduling, and preparing qualified opportunities for the sales team.
Responsibilities
- Lead Follow-Up: Contact MQLs and qualified leads through phone, email, and LinkedIn.
- Lead Qualification: Understand the prospect's property, current technology, operational challenges, and business needs to determine fit.
- Discovery: Conduct initial conversations with hotel decision-makers and identify pain points and potential opportunities.
- Demo Booking: Schedule qualified product demonstrations and ensure prospects are properly prepared for the meeting.
- Lead Nurturing: Follow up with prospects who are interested but not yet ready for a demo.
- CRM Management: Use Zoho CRM to update lead status, record calls and activities, document qualification details, and manage follow-ups.
- Sales Handoff: Provide the sales team with clear notes on the prospect's needs, pain points, qualification, and next steps.
- Performance Tracking: Maintain accurate CRM records to support weekly reporting on leads reached, qualified leads, demos booked, and conversion rates.
Required Qualifications
- 2+ years of experience in an SDR, BDR, inside sales, or lead qualification role.
- Experience working with North American customers is preferred.
- B2B SaaS, technology, or hospitality experience is a plus.
- Excellent verbal and written English with strong communication skills.
- Confident handling phone conversations, objections, and follow-ups.
- Strong ability to qualify leads and identify customer needs.
- Experience using Zoho CRM or a similar CRM.
- Strong organization and follow-up skills.
- Willingness to work night shifts in the Philippines to align with US business hours.
- Technical Setup:
- Stable high-speed internet (minimum 25 Mbps download/upload) with a backup connection.
- Noise-canceling headset with a dedicated microphone.
- Reliable laptop/desktop with modern specifications.
Nice-to-Have
- Previous experience selling to hotels or hospitality businesses.
- Experience with Zoho CRM, RingCentral, Apollo.io , or similar tools.
- Experience handling inbound marketing leads.
- Experience qualifying SaaS opportunities.
- Familiarity with hotel operations, PMS systems, workforce management, payroll, or hotel technology.
Compensation
- Starting Rate: TBD (depending on experience)
- Commission: Performance-based commission based on qualified demos and sales performance.
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