Field Deployment Manager

We spend 90% of our time indoors, where air quality directly impacts our health, well-being, and overall comfort. At Kaiterra, we believe that our buildings should not only be safe and healthy but also enhance the quality of life for those inside them. That's why we create innovative environmental monitoring devices and intelligent software analytics, combined with world-class professional consultation services, to help leading companies worldwide transform their built environments.

ABOUT THE ROLE

As a Field Deployment Manager, you own the journey of getting our devices from a signed deal to a fully live, correctly installed, data-reporting deployment. You are the person who makes sure that what we sold actually works on the ground
- every device in the right place, every gateway providing coverage, every sensor reporting cleanly.

This is hands-on, real-world work in commercial buildings. You'll get pulled in late in the sales cycle, at roughly the quoting stage, to help Sales scope the deployment: translating a customer's floor plan into the right number of devices and gateways and locking in placement. Once the deal closes, you take ownership of the entire deployment
- coordinating general contractors, low-voltage installers, IT teams, project managers, and client-side consultants, preparing the account and environment, project-managing logistics to install day, and troubleshooting issues as they surface. You know these players from experience
- how each of them works, how to speak their language, and where deployments typically get dropped between them.

This is a role for a proactive driver, not a coordinator. When something goes wrong
- and on real deployments, it will
- we need someone who unblocks it, not someone who nudges other parties and waits. You'll resolve nearly all standard troubleshooting and floor-plan mapping yourself, pulling in internal experts only for the rare, genuinely complex cases, and you'll exercise the judgment to know when to solve, when to escape, and when a business decision is the right answer. Your job is done when a deployment is complete: every device installed correctly and reliably reporting its data.

WHAT YOU'LL DO

Scope the deployment alongside Sales (pre-close):

• Partner with Sales during the quoting stage to translate a customer's space into the right solution
  - determining the appropriate device and gateway quantities and placement so the deployment is set up to succeed from the outset.

Set up the deployment for success (post-close):

• Take ownership of the deployment at handoff
  - confirming how devices will connect and report data, whether to the cloud or into the building's management system (BMS), aligning the right internal and client-side stakeholders, and preparing the customer's account and environment ahead of installation.
• Get installers and IT ready for a smooth install, ensuring the necessary documentation, access, and technical prerequisites are in place before install day.

Project-manage the path to installation:

• Own the deployment timeline, coordinating logistics and stakeholders so that devices arrive where and when they're needed and the installation stays on schedule.

Own the install and drive it to completion:

• Anticipate and manage the many ways real deployments go sideways
  - from lost or incomplete shipments to devices installed in the wrong place, cabled or powered incorrectly, or misconfigured
  - catching risks before install day where possible and resolving them quickly when they surface.
• Oversee the installation, verifying that devices are correctly placed and reliably reporting data, and adjusting as needed.
• Independently diagnose and resolve the technical issues that arise during live installs
  - often network, IT, or power-related, and often worked in real time with the customer's IT or network team
  - engaging Product or Engineering for the rare, genuinely unusual cases.

Communicate, escalte, and take initiative:

• Keep Sales and Customer Success informed of deployment progress, and proactively unblock issues to move projects forward rather than simply coordinating between parties.
• Exercise sound judgment on when to keep solving, when to escape, and when a business decision is the right call
  - keeping the right people informed throughout.

WHAT YOU'LL BRING:

Minimum Qualifications (Must Haves):

• 3+ years deploying or installing physical technology into occupied commercial buildings
  - for example connected/IoT devices, AV, security, low-voltage systems, or network/telecom infrastructure
  - where you worked directly with on-site installers, low-voltage/control contractors, general contractors, and client IT teams. This hands-on, in-the-field experience is the core of