Hiring 100 Call Center Agents

Hiring 100 Call Center Agents jobs in San Pedro

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Customer Support

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

Posted 1 day ago

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers, including solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to effectively convey technical concepts to customers of varying technical backgrounds.
• Demonstrated ability to quickly grasp complex software systems and learn new information.
• Strong multitasking and effective time management abilities.
• Self-motivated and proactive attitude to support the team where necessary.
• Collaborative team player with experience working with internal teams to balance client success with company needs.

Required Education and Experience

• A bachelor's degree.
• Years of customer-facing experience, preferably in a SaaS company.

Customer Support

Posted 1 day ago

Job Description

Customer Service II

Responsibilities

Order Management

• Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Complaint Management

• Handle and close customer complaints on time
• Collaborate with other functions to close complaints

Customer Management

• Handle all incoming telephone calls and emails dealing with customers' needs
• Build relationships with key customers
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key customer issues.
• Attend relevant meetings to identify ways to improve the service we offer to both internal and external customers and to communicate Customer Service KPIs and strategy.

Other Tasks

• Attend relevant training courses to develop skills and increase knowledge of Diversey products required to carry out role.
• Assist with other areas of the business as required, providing cover where necessary.
• Play an active role in company change process through positive communication to internal and external customers.
• Keep the department leader up to date with account progress, product and range development, and problems and issues to ensure the customer receives the best services we can offer.

Requirements

• Preferred up to 2 years prior customer service experience or university degree
• Fluent in the business language of the customer, with strong written and verbal communication skills; English proficiency is an advantage
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision and the ability to make sound decisions
• Identifies problems and relevant issues in straightforward situations
• Computer skills, preferably with experience in Gmail, Google Docs, and Microsoft Word/Excel
• SAP - ERP system knowledge preferred
• Flexible with work hours to cover holiday calendars
• Fluency in English required; additional languages (Mandarin, Malay, Bahasa Indonesia, Bahasa Malaysia) preferred

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group

Posted 1 day ago

Job Description

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role handles customer inquiries, delivery instructions, and missing package requests primarily via digital channels such as website chat and SMS/text. Occasional email follow-ups may be required; rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month).
• Collaborate with the escalation team (AST agents) for phone contact or advanced handling.
• Adhere to SLAs.

Qualifications:

• High School Graduate or College level; degree preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar.
• Ability to multitask while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and tools.
• Strong problem-solving and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Job Type: Fixed term

Contract length: 3 months

Application Questions:

• Do you have any experience in Customer Service?
• What is your expected monthly basic salary?
• Are you willing to work onsite in Makati?
• Are you able to start immediately?

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Location

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL

Posted today

Job Description

Easy and Fast One-day Hiring Process. Earn up to 30k monthly plus more benefits. We are looking for a Call Center Agent - Finance Account Representative in our Metro Manila sites. This is for urgent hiring.

Responsibilities:

• Manage financial transactions and handle inquiries with accuracy and efficiency.
• Provide financial advice and guidance based on client needs.
• Resolve client concerns and disputes promptly.
• Ensure adherence to regulations and data security protocols.
• Maintain accurate records of financial transactions and client interactions.
• Contribute to the overall success of the financial services department by meeting targets.

Qualifications:

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Apply today

Job Types: Full-time, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group

Posted today

Job Description

Job Summary

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role handles customer inquiries, delivery instructions, and missing package requests primarily via digital channels such as website chat and SMS/text. Occasional email follow-ups may be required; rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits per month).
• Collaborate with the escalation team (AST agents) for phone contact or advanced handling.
• Adhere to established processes and SLAs.

Qualifications:

• High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar.
• Ability to multitask while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and tools.
• Strong problem-solving and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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