Security Assurance Analyst

3 weeks ago


Cagayan Philippines Buscojobs Full time

Quality Assurance Analyst for Bpo (Eh 996)

Mandaluyong, National Capital Region Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

Duties and Responsibilities :

  • Performing quality review
  • Tagging Dsats (dissatisfied customer survey responses)
  • Maintain Csat process
  • Resolving quality disputes
  • Sending quality communications/reminders to the relevant teams
  • Providing 1:1 feedbacks and coaching to agents
  • Preparing for/delivering monthly quality team meetings
  • Carrying out quality reporting
  • Providing back-up to other WAs in case of absences
  • Ensure comprehensive process knowledge for their aligned tower(s)
  • Measure agents\' adherence to internal and external policies and procedures
  • Improve consistency and quality of the communication of interactions across all customer channels
  • Access business execution – detect and report broken or inefficient policies, processes or operational issues across their aligned tower(s) and provide suggested improvement where possible (partnering with SMEs)
  • Escalate potential quality issues, such as not hitting SLAs/not conducting the expected amount of Quality reviews, immediately to Quality management
  • Detect and report broken or inefficient Quality processes and provide suggested improvements

Qualifications :

  • Open to College graduate and undergraduate with relevant work experience
  • Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
  • Excellent verbal and written English communications skills
  • Able to adapt quickly to changes in workflow
  • Mastery of all customer-communication

How to apply?

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and Conditions Apply

Experience :

  • Quality Assurance (QA) under BPO industry: 3 years (preferred)
Be The First To Know

About the latest Security assurance analyst Jobs in Cainta

#J-18808-Ljbffr

  • , , Philippines Buscojobs Full time

    Job postings for Quality Assurance Analyst roles (multiple listings) are summarized below. Each entry includes location, basic responsibilities, and qualifications where provided. If you need a single consolidated posting, please specify which location or role to highlight. Quality Assurance Analyst – Navotas / NCR Location: Navotas, National Capital...


  • , Cagayan, Philippines Buscojobs Full time

    Quality Assurance Analyst Commonwealth Foods, Inc. — Mandaluyong, National Capital Region Posted today Job Description Duties and Responsibilities: The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products. Monitors and audits processes,...


  • , Cagayan Valley, Philippines Buscojobs Full time

    Quality Assurance Analyst — Cardona, Rizal Job Description Job Summary: The Quality Assurance Analyst plays a critical role in ensuring that products, systems, or services meet defined standards of quality. This position involves designing and executing test plans, identifying defects, and collaborating with cross-functional teams to deliver reliable,...


  • , , Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • , Metro Manila, Philippines Kajabi Full time

    Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...

  • Security Analyst

    4 weeks ago


    , Metro Manila, Philippines Verifone Full time

    Join to apply for the Security Analyst role at Verifone Join to apply for the Security Analyst role at Verifone Get AI-powered advice on this job and more exclusive features. Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading...

  • Security Analyst

    4 weeks ago


    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Security Analyst role at QBE Insurance Join to apply for the Security Analyst role at QBE Insurance Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to be a key member of the Global Security Operations team, responsible for performing advanced analysis on cyber threats using proactive and reactive...


  • , , Philippines Converge ICT Solutions Inc. Full time

    Senior Billing and Charging Assurance Analyst Direct message the job poster from Converge ICT Solutions Inc. The Revenue Assurance and Billing Analyst plays a critical role in safeguarding the company’s revenue through hands-on execution of reconciliation, billing validation through various reports, and leakage detection activities. Operating under the...


  • , Oriental Mindoro, Philippines Buscojobs Full time

    Job Description Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Duties and Responsibilities Performing quality review Tagging Dsats (dissatisfied customer survey responses) Maintain Csat process Resolving quality disputes Sending quality communications/reminders...

  • Quality Assurance

    3 weeks ago


    , , Philippines Buscojobs Full time

    Quality Assurance jobs in the Philippines Explore quality assurance jobs, where meticulous attention to detail meets a commitment to excellence. These roles are integral across various industries, focusing on maintaining and improving product and service standards. Professionals in quality assurance analyze processes, identify areas for improvement, and...