Security Camera Monitor 3

This is a Philippine-based position; NOT a US based position and the pay rate is not in US currency.

Overview

POSITION TITLE: Security Camera Monitor

ALTERNATE TITLES: Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Human Resources

DEPARTMENT: Surveillance Monitoring

UNIT: n/a

COMPENSATION RANGE: ₱283.63 PHP per hour (not USD), commensurate with experience and qualifications

WORK SCHEDULE: As scheduled up to 40 hours per week.

ACCOUNTABLE TO: Surveillance Monitoring Department Manager (or Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager)

ACCOUNTABLE FOR: Live monitoring and real-time operational enforcement for all monitored sites

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

ANTICIPATED TRAVEL: none

LOCATION NOTE: This is a Philippine-based role; not US-based.

BENEFITS PACKAGE: Ineligible.

DISCLOSURES: The job description statements are not all-inclusive; responsibilities may be modified over time. The company will inform personnel of changes.

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES PHONE NUMBER: ext 10

SUMMARY OF POSITION RESPONSIBILITIES: The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions, reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties.

This role includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities.

Responsibilities

• Monitor live security camera feeds across multiple facilities
• Issue disciplinary action as needed with the approval of the CHRO
• Identify and document unauthorized staff departures and clock out employees who leave while still punched in
• Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations
• Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately
• Watch designated areas including medication carts, cash drawers, and food supply rooms
• Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up
• Record all incidents, observations, and enforcement actions in a daily security log
• Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation
• Review and store footage needed for internal investigations or external reporting

Unscheduled Duties

• Assist your supervisor with any work-related tasks as requested, taking initiative where possible
• Remain informed and compliant with regulations and standards (including COMAR, CARF) and company policies
• Support the maintenance of a safe work environment by drills and safety trainings
• Maintain confidentiality of all records, especially client treatment or financial information
• Participate in external/internal audits (CARF/CSA/OHCQ) as directed
• Contribute to quality assurance and compliance initiatives; conduct audits as needed
• Respond to after-hours alerts or calls to verify and investigate security-related issues
• Assist with onboarding new monitoring tools or upgrades to surveillance systems
• Participate in drills or simulations of emergency response procedures
• Test access control systems, cameras, and communication lines to ensure reliability

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

Working Conditions

• Remote
• Fast-paced, deadline-driven environment with collaborative teams

Competencies and Skills

• Strong attention to detail and situational awareness
• Ability to remain calm under pressure and make quick decisions
• Familiarity with surveillance software and access control systems
• Professional communication and strong documentation habits
• High ethical standards and commitment to confidentiality

Education / Training / Qualifications

• 13 AIHR certifications
• SHRM certification
• High school diploma or GED required
• Prior experience in surveillance, security, or related fields preferred
• Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus
• Must be able to pass a background check and confidentiality agreement

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