Bank Training Officer

2 weeks ago

Makati, Philippines Metropolitan Bank & Trust Company Full time

Overview

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title

Position Title: Sales Training Officer

Job Summary
  • Reporting to the Training & Development and Governance Section Head, the jobholder will be responsible for contributing to and delivering the following strategies across the business: Efficient & effective preparation, organization and execution of Training & People Development including Engagement programs through a range of learning sessions and employee engagement related events/activities;
  • Plan, organize and execute training/ learning sessions, people development programs and activities that will support the needs of the Sales team (New Hire Learning Sessions, Soft skills and Functional / Technical skills and Upskilling trainings and eLearn Courses among others);
  • Create necessary modules and conduct training to external Sales Channels such Branch Sales, Direct Sales and Telesales;
  • Identify and modify assessment tools for the management and development of the Sales team and deliver assessment feedback to Sales Unit Heads;
  • Co-facilitate People Development/ Mentoring programs to be rolled in Credit Card Sales division;
  • Provide behavioral coaching on specific areas of improvement to all sales personnel
  • Cultivates the growth and development of supervised individual talents through coaching, identification & execution of relevant development plans and ensuring regular feedback on individual performance and progress
Qualifications
  • Bachelor's degree holder. Preferably a graduate of a Business, Communication or Marketing course.
  • With 1-2 years' experience in training role preferably in the Card/ Banking industry;
  • Equivalent exposure to Training Cycle - Development of Assessment tools, Root cause analysis, Instructional Design and Facilitation of Soft Skills and Technical Skills Programs
  • Experience in dealing with various sales channels and ability to manage various types of learning sessions/methodologies
  • Excellent communication and presentation skills - fluent both in English and Filipino, concise and clear speech and outstanding interpersonal skills
  • Technical Skills
  • Strong working knowledge of MS Word, Excel, and PowerPoint -- Intermediate
  • Good working knowledge on digital tools like Canva, Mentimeter, Kahoot et
Other Details

Unit: Credit Card Sales Division / Channel Enabler Unit

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