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Head of Retail Operations
3 hours ago
Overview The Head of Retail Operations oversees the strategic planning, coordination, and execution of retail activities within the entity. Responsibilities include overseeing store operations, optimizing sales performance, ensuring inventory control, and ensuring collaboration for effective merchandising strategies. This role often involves analyzing market trends, developing operational policies, and collaborating with cross-functional teams to enhance the overall retail experience. Additionally, the Head of Retail Operations may be responsible for budgeting, staff management, and fostering a customer-centric environment. Responsibilities 1. Strategic Leadership: Develop and execute retail strategies aligned with overall business objectives, including scouting the potential business/branch to open, location strategy etc. Provide visionary leadership to the retail operations team, driving performance and fostering a culture of excellence. 2. Store Operations Management: Oversee day-to-day retail operations, ensuring efficiency and adherence to established procedures. Optimize store layouts, product placements, and other merchandising strategies to enhance customer experience and maximize sales. 3. Sales and Performance Optimization: Analyze sales data and market trends to identify opportunities for revenue growth. Implement effective sales techniques, promotions, and incentives to drive store performance. 5. Customer Experience: Champion a customer‑centric approach, ensuring a positive and memorable shopping experience. Address customer feedback and implement improvements to enhance overall satisfaction. 6. Team Leadership and Development: Recruit, train, and manage retail staff, fostering a high‑performance culture. Conduct regular performance evaluations and provide coaching and development opportunities. 7. Financial Management: Develop and manage budgets for retail operations, ensuring cost‑effectiveness and profitability. Monitor key financial metrics including P&L, Financial statements, Contract terms and implement corrective actions when necessary. 8. Collaboration: Work closely with cross‑functional teams, including marketing, finance, and supply chain, to align retail strategies with broader organizational goals. Should also be able to collaborate with Mall Leasing Work closely for inventory management policies to minimize stock outs and overstock situations. Collaborate with procurement and logistics teams to ensure timely and cost‑effective replenishment. Qualifications - Bachelor's degree in Business Administration, Retail Management, or a related field. - Proven experience in retail operations management, preferably in a leadership role. - Strong analytical and strategic thinking skills. - Excellent communication, negotiation and interpersonal abilities. - Familiarity with retail technologies and trends. #J-18808-Ljbffr
