Customer Experience Ambassador
3 weeks ago
Overview
Location: Dagupan
Job Title: Customer Experience Ambassador
JOB DESCRIPTION
Responsibilities- Conduct Service Reminder to customer through SMS and call to ensure consistent service units received of the dealership
- Schedule, coordinate and record customer's appointment booking and plot service availability to ensure smooth flow of operations in dealership.
- Handle customer's concern, determine root cause and initiate solutions and coordinating to the proper department or employee concerned.
- Ensure all customer's voice is promptly reported to the Operation's Manager and the Management.
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
- To ensure compliance to the reports required by Management.
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
- Coordinate, conduct invitation and record customer's appointment for Product Update.
- To assist Sales Department with concerns the customer may have in Scooters/Motorcycle sold in the showroom
- To assist the Service Department with customer concerns on their units.
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