Call Center Agents Easy Accounts

Call Center Agents Easy Accounts jobs in Munti...

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Customer Support

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

Posted 1 day ago

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as and when required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.
• Demonstrated ability to quickly grasp complex software systems and learn and digest new information.
• Strong multitasking and effective time management abilities.
• Self-motivated and proactive attitude to support the team where necessary.
• Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.

Required Education and Experience

• A bachelor's degree.
• years of customer-facing experience, preferably in a SaaS company.

Customer Support

Posted 1 day ago

Job Description

Customer Service II

Responsibilities

Order Management

• Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Complaint Management

• Handle and close customer complaints on time
• Collaborate with other functions to close complaints

Customer Management

• To handle all incoming telephone calls and emails dealing with Customers needs
• Build relationships with key customers
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.
• Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

Other Tasks

• Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
• Assist with other areas of the business as required, providing cover where necessary.
• Play an active role in company change process through positive communication to internal and external Customers.
• To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Requirements

• Preferred up to 2 years prior Customer Service Experience or university degree
• Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
• Identifies problems and relevant issues in straightforward situations
• Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
• SAP - ERP system knowledge preferred
• Flexible with work hours – if required to cover holiday calendars
• Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group

Posted 1 day ago

Job Description

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities :

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications :

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics :

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Job Type: Fixed term

Contract length: 3 months

Application Question(s):

• Do you have any experience in Customer Service?
• What's your expected monthly basic salary?
• Are you willing to work onsite in Makati?
• Are you able to start immediately?

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Location

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Sapient Careers MNL

Posted today

Job Description

Easy and Fast One-day Hiring Process Earn up to 30k monthly plus more benefits We are looking for a Call Center Agent - Finance Account Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Manage financial transactions and handle inquiries with accuracy and efficiency.
• Provide financial advice and guidance based on client needs.
• Resolve client concerns and disputes promptly.
• Ensure adherence to regulations and data security protocols.
• Maintain accurate records of financial transactions and client interactions.
• Contribute to the overall success of the financial services department by meeting performance targets.

Qualifications:

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group

Posted today

Job Description

Job Summary :
We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities :

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications :

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics :

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Customer Support

Posted today

Job Description

Customer Service II

Responsibilities

Order Management

• Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Complaint Management

• Handle and close customer complaints on time
• Collaborate with other functions to close complaints

Customer Management

• To handle all incoming telephone calls and emails dealing with Customers needs
• Build relationships with key customers
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.
• Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

Other Tasks

• Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
• Assist with other areas of the business as required, providing cover where necessary.
• Play an active role in company change process through positive communication to internal and external Customers.
• To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Requirements :

• Preferred up to 2 years prior Customer Service Experience or university degree
• Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
• Identifies problems and relevant issues in straightforward situations
• Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
• SAP - ERP system knowledge preferred
• Flexible with work hours – if required to cover holiday calendars
• Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

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