,,Call Center Agents With Or Without Exp. Easy

Job Board Listings (sanitized):

Overview and multiple postings for call center and customer service roles with Genpact and other companies. The postings include responsibilities, required qualifications, work arrangements, benefits, and recruitment notes. The content is a mix of several postings, some with promotional language and some with job-specific details. The following refinement consolidates the core, job-focused information into clearly structured sections while preserving original meaning where possible and removing extraneous boilerplate.

Job Opportunities Summary (examples)

• Process Developer / Customer Service roles at Genpact and related postings; duties include handling customer inquiries via calls and emails, maintaining records, resolving issues, and adhering to SLAs and compliance.
• Call Center Agent / Customer Service Representative positions: front-line customer support, handling inbound/outbound calls, documentation, and service delivery; onsite or hybrid arrangements; some postings indicate non-voice or shift-based work.
• Team lead / supervisor postings focusing on managing contact center teams, sales operations, and performance reporting.

Responsibilities (typical for HR/People Services and Customer Care roles)

• Receive and respond to customer or employee inquiries via calls, emails, and chats; verify information and document interactions.
• Resolve issues in a timely, professional, and compliant manner; escalate complex cases as needed.
• Maintain accurate records of interactions and resolutions; ensure data quality and confidentiality.
• Adhere to service level agreements (SLAs) and internal policies; participate in process improvement and testing initiatives.
• Collaborate with HR Representatives, Employees, People Leaders, or clients; provide high-quality service and build stakeholder relationships.
• Provide or set up access to systems as required, manage user profiles, and ensure regulatory compliance.

Qualifications (Required)

• Bachelor’s degree in human resources, business administration, or related field (some postings prefer or accept equivalent experience).
• Experience in HR shared services, call handling, or customer service is advantageous.
• Strong communication and interpersonal skills; ability to work in fast-paced environments with multiple priorities.
• Proficiency with case management tools, HR systems, or relevant software; high attention to detail and confidentiality.

Preferred Qualifications

• Post-graduate degree; experience in contact centers or shared service environments; familiarity with HR compliance and service metrics.
• Ability to work independently and within teams; strong problem-solving and time management skills.

Work Arrangement

Some roles are hybrid (office visits required a few times per week) while others may be onsite or remote, depending on the posting. Location details vary by posting.

About the Employer

Genpact and partner postings emphasize AI, digital innovation, and transformation in business processes. Genpact states it is an Equal Opportunity Employer and notes scams that request fees or starter kits; applicants are advised not to pay to participate in hiring.

Equal Employment Opportunity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact also notes that it does not charge fees to process job applications and warns applicants about scams that require payment.

Recruitment Notes

Some postings mention pre-employment assessments, screenings, or HR interviews as part of the recruitment process. Candidates should review each posting for specific requirements and application instructions.

Location examples cited in postings include Manila/Taguig/Valenzuela and other Philippine locations; salary ranges and benefits vary by posting.

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