Learning and Quality Consultant

Position Summary:

The Learning and Quality Consultant is responsible for the assessment/analysis, design, and delivery of continuous learning and organizational development programs across different teams to support Sourcefit and its Client’s operational excellence. The Learning and Quality Consultant ensures appropriate training solutions are provided to enable efficient and effective execution of key business initiatives. This individual is responsible for fostering close relationships with internal and external clients to ensure program and project success. The Learning and Quality Consultant will manage content, identify and assess learning goals, track progress toward meeting goals, collect and present data to evaluate the learning process, design and facilitate content for internal programs and coordinate training and other logistical L&D activities. He/She serves as a consultant, coach, and resource to leaders in addressing team development needs and delivering learning through various formats including classroom, web, and e-learning.

Job Details:

• Hybrid, at least 2 days onsite/depending on client needs (Bridgetowne, QC)
• Monday to Friday | 9 PM to 6 AM (may change depending on the client’s needs)

Responsibilities:

• Coordination of activities including alignment with Clients and other Business Functions to ensure project completion on time and schedule and availability to target audience.
• Coordination, development, and administration of pre- and post-training activities, including testing, certification and coaching/reinforcement efforts in support of development
• Coordination of classroom, webinar activities and training programs for a specific audience.
  Schedule and coordinate training classes to ensure knowledge is learned by identified timelines
• Utilize adult learning principles and training philosophies to ensure utilization of a variety of vehicles which leads to increased knowledge retention
• Develop or select teaching aids, such as training workbooks, participant guides, infographics, videos, hands on e-learning tutorials and reference materials
• Support the tracking and communication of corporate and client training initiatives
• Ensure all levels are trained to meet or exceed established performance standards
• Confer with SMEs of the business to gain knowledge of work situations requiring training and better understand changes in policies, procedures, regulations and technologies
• Build and maintain effective business relationships to different departments, teams, and clients throughout the organization
• Develop programs or job aids that support the business needs while meeting deadlines
• Maintain expert knowledge of training programs and systems usage
• Personal development and accomplishment of appropriate departmental goals
• Ensure all materials always have the most current information via applicable internal business collaboration
• Recommend and develop solutions to improve any findings from all customer data sources
• Leads and coordinates service-related projects and activities to ensure continuous quality improvement initiatives in line with the training initiative
• Gather data from different teams, departments, and clients to ensure a proactive approach when recommending a solution
• Identify skill or process gap opportunities and provide recommendations
• Other projects and responsibilities may be added at the manager’s discretion

Qualifications:

• At least 2 years’ experience in content development
• Solid understanding on Training Life Cycle using ADDIE Principles
• Excellent background on Data Analytics (Preferably Six Sigma Yellow Belt)
• Excellent English communication Skills
• Experience in a BPO Setting (nice to have)
• Experience dealing directly with Foreign Clients (nice to have)