HR Operations Specialist
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Role Overview
Step into a key role as one of our esteemed Staff Services Partner , bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success.
You will assist contractors to help meet their obligations and deliver measurable results -- check timesheets, answer queries about contracting and the Company, help mediate between them and their client, and highlight their performance.
Schedule
- Mondays to Fridays, either 8:00 PM - 5:00 AM, 9:00 PM - 6:00 AM or 11:00 PM - 8:00 AM Manila Time
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance after 90 days
Responsibilities
Onboarding
- Monitor the Onboarding Pipeline to ensure a smooth transition on each step.
- Guide new contractors on required systems and administrative processes.
- Ensure contractors clearly understand contract terms and expectations.
- Partner with Client Success during the contractor's first day.
- Support the rest of the onboarding team, as needed.
Contractor Support
- Support up to 95 contractors
- Monitor and approve contractor timesheets accurately and on time, including proper schedule plotting to ensure correct billing and prevent payment delays.
- Ensure zero or minimal disputes related to timesheet administration.
- Conduct check-ins as needed to provide support and identify potential risks.
- Monitor the SSP pipeline and ensure prompt and appropriate responses and resolution of requests, tickets, and contractor inquiries.
- Partner with Client Success to ensure quality service delivery.
- Escalate relevant concerns to the Client Success Manager (CSM), as needed.
Offboarding
- Monitor the Offboarding Pipeline to ensure a smooth transition on each step.
- Conduct offboarding discussions in a timely manner, ensure proper notice handling, and guide contractors through the offboarding process.
- Update contractor records to accurately reflect relevant offboarding details.
- Support post-offboarding concerns when necessary.
Other or Special Tasks
- Assist in the preparation and monitoring of reports requested by clients.
Requirements
- At least 2 years of experience in remote staff management, HR operations, or a related employee relations role.
- Demonstrated experience in end-to-end onboarding and offboarding processes.
- Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives.
- Strong organizational skills with a detail-oriented approach to documentation and follow-through.
- Excellent written and verbal communication skills, especially when handling sensitive staff concerns.
- Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.).
- Ability to recommend and implement process improvements to enhance team efficiency and effectiveness.
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