Operations Assistant Manager

Join to apply for the Operations Assistant Manager role at Sheraton Hotels & Resorts Position Summary Greet guests and visitors and direct them to appropriate destinations. Handle incoming and outgoing mail, routine correspondence, and meeting minutes. Maintain computer‑ and paper‑based filing and organization systems. Prepare letters, memos, and documents using word processing, spreadsheets, and presentation software. Enter and retrieve information from computer databases to update records and answer guest inquiries. Operate office equipment such as telephone, fax, photocopier, and calculator. Document and communicate all guest requests and complaints to appropriate personnel. Follow company policies, maintain confidentiality, and protect company assets. Develop positive working relationships, support team goals, and use clear professional language. Answer telephones with appropriate etiquette and welcome guests, anticipate their service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull objects weighing no more than 10 pounds (or no more than 25 pounds without assistance). Perform other reasonable job duties as requested by supervisors. Complete cashier and closing reports and review shift logs / daily memo books. Contact appropriate departments to resolve guest calls or requests. Process all guest check‑ins: confirm reservations, verify identity, request payment, assign room, and issue key. Sell rooms or accommodations to guests without reservations based on availability. Ensure rates match market codes and document any exceptions. Scan and charge checks from outlets (Health Club, Retail Shop) to rooms. Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr