(Active Pooling) Team Leader for E-commerce

2 weeks ago

pasig, metro manila, Philippines VXI Global Holdings B.V. (Philippines) Full-time ₱781,000 Contract

Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.

What you will do:

  • Review agent performance results daily to ensure all goals are met or exceeded

  • Analyze and trend agentKPI/Sales performance

  • Identify performance gaps and prepare action plans for effective coaching and performance improvement

  • Monitor and assess employee calls for performance improvement plans

  • Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance

What’s in it for you:

  • HMO on your first day + up to three (3) FREE dependents*

  • Life insurance up to 500K*

  • Salary payout every 2 weeks

  • Fast-Moving Career Progression

  • Employee discount at select partner establishments

Who we’re looking for:

  • At least 1 yr of BPO Team Leader/Operations Supervisor experience

  • Preferably has background in chat/email

  • Preferably with experience in e-commerce

  • Amenable to work on a graveyard shift

  • Amenable to report at VXI Bridgetowne