Senior WFM Lead: Real-Time Scheduling

Support Services Group Philippines is seeking a Workforce Scheduler to lead centralized workforce planning and scheduling across multiple sites and regions. You will translate demand into optimized schedules, balance capacity and service levels, and support global command-center operations.The role emphasizes intraday monitoring, forecasting accuracy, and...

Carelon Global Solutions Philippines Inc. is hiring for a WFM Planner/Forecaster (PHL) to manage real-time analysis and scheduling in a night shift from 8:00 PM to 5:00 AM.The role involves monitoring call volumes, adjusting staffing, and ensuring high service levels in a central call center environment. The successful candidate will have a BA/BS in Business...

InteLogix in the Philippines is seeking a WFM Supervisor to lead schedulers, planners and analysts. You will manage daily workload, ensure accurate schedules, reports and intraday actions, and escalate as needed to maintain service levels. The role requires 3+ years in WFM with at least 1 year in a lead or supervisory capacity, preferably in a contact center...

Support Services Group is seeking a Workforce Scheduler to drive centralized workforce planning and scheduling across multiple sites, programs, and regions. You will translate demand forecasts and constraints into optimized schedules while balancing capacity, utilization, and service-level performance.The role supports the Global Command Center and Real Time...

ECAM Technologies Corporation seeks a Workforce Management Analyst to help ensure optimal staffing in Metro Manila. You’ll analyze schedules, monitor real-time staffing and report discrepancies to keep performance standards high.Responsibilities include forecasting, schedule analysis, and partnering with Operations to optimize throughput. Proficiency in...

TASQ Staffing Solutions is seeking a skilled WFM Real-Time Analyst I to monitor and optimize real-time performance across multiple contact center sites in the Ortigas area. You will focus on SLA/KPI adherence, intraday adjustments, and data-driven decision making. The role requires strong analytical abilities, clear communication with clients and vendor...

Foundever® is hiring a Real Time Analyst to support long-range planning and real-time performance analysis. You will collect, evaluate, and prepare complex reports for Operations/HR/WFM/Admin, generate insights, and maintain reporting systems to ensure SLA delivery.The role involves monitoring queues, schedule adherence, and daily ad hoc reporting, with...

Eastvantage Careers is seeking an experienced Workforce Management leader to supervise a WFM team and act as an RTA analyst for a fast-paced ecommerce operations group. You will analyze data, manage headcount, and drive efficiency across email, chat, and voice channels.The role requires strong spreadsheet proficiency, SOX/PII compliance understanding, and...

This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and narrative reports and recommendations and...