Helpdesk IT Support

2 weeks ago

Angeles, Philippines Pacific Smiles Group Full time

The Role Will Significantly Contribute Through Provide first and mid-level IT support Troubleshooting IT software & hardware issues Coordinating the IT Helpdesk Log Resolve support tickets Assist in maintaining the IT Asset Register IT setup for new staff members Other duties as required Core Responsibilities and Accountabilities Set up laptops and other devices remotely Install and configure appropriate software and functions according to specifications Provide orientation and guidance to users on how to operate new computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages Manage Asset and work-from-home device list Manage hosted PBX Knowledge Required Exceptional personal presentation in a professional manner for client relations Effective written and verbal communication skills Ability to use Microsoft Office 365, Word processing and formatting, email, and software applications Ability to work both independently but also within a collaborative team environment Well-developed interpersonal skills with the ability to work productively with a broad range of people from a variety of backgrounds and experiences Exceptional time management, organizational and administrative skills ShoreXtra Perks Bronze Badge Referral reward for Shore360 employees Free barista-style coffee Free parking and jeepney services Highly engaged team Unlimited potential for growth Challenging role Fun and family-oriented working environment Work Arrangement: Onsite - Shifting Schedule - 5 days a week (Mon-Sun 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, or 9:00 AM–6:00 PM) Fixed Term - 3 months Evaluation on the 60th day #J-18808-Ljbffr

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