EARN UP TO 42K plus 30K JOINING BONUS Technical Escalations Specialist
2 weeks ago
Key Responsibilities Answer and process customer calls effectively and efficiently to optimize the customer experience. Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern. Provide timely resolution of customer issues and concerns. Educate customers on product use and assist them in utilizing available features to improve office productivity. Maintain effective call ownership by ensuring follow-ups on ongoing issues and managing open items. Document all customer interactions, troubleshooting steps, and resolutions throughout each call. Assist with additional Tech I assignments as needed to ensure quality customer service. Participate in special projects and perform other duties as required. Qualifications & Requirements Completed at least 2nd year of college (any IT-related course is a plus). Previous call center experience handling technical Escalations support. Familiar about event or error logs. Familiarity with or experience in programming languages (SQL, C++, etc.). Excellent oral and written communication skills. Working knowledge of Microsoft Word and Excel as it relates to supported software. Strong troubleshooting and problem-solving skills. Basic knowledge of computer hardware, operating systems, database structures, and networks as it relates to supported software. Friendly and confident personality with a customer-first mindset. Willing to work onsite in Davao City (Relocation assistance available for candidates outside Davao). Why Join Us? Competitive salary and benefits package. Career growth opportunities in a dynamic and supportive work environment. Training and development programs to enhance your skills. If you are ready to take on this exciting opportunity, apply now and be part of our growing team #J-18808-Ljbffr
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, Davao del Sur, Philippines OfficePartners, 360 Inc. Full timeYou may apply through any of the following: Walk-in: Visit our Recruitment Center from 9:00 AM to 5:00 PM . Virtual Hub: Join us online via Zoom from 11:00 AM to 5:00 PM using this link: What You’ll Be Doing: Handle incoming customer inquiries and troubleshoot technical concerns with patience and professionalism. Ask effective questions to identify issues...
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						Csr...At Least Shs/Hs Graduate
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, Metro Manila, Philippines Buscojobs Full timeWe are mass hiring Call Center Agents across our Metro Manila sites. Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Job Responsibilities: Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a...
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Philippines Sapient Global Services Full time ₱336,000 per yearWe are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Respond to customer calls, emails, and chats for technical support.Diagnose and resolve hardware, software, and network issues.Inform customers about product features and...
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2 weeks ago
Davao City, Davao, Philippines Nezda Technologies, Inc. Full time ₱42,000 per yearHiring for Technical Support Representative in DavaoSalary: Up to 42K PackageWork Setup: OnsiteQualifications:at least 1 year Technical BPO experienceIT graduate for applicants with no exp-Intermediate to advance troubleshooting experience (Computer systems & software)Basic understanding in programming languages-Amenable to work onsite
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, Davao del Sur, Philippines J-K Network Services Full timePurchase Manager (Earned Up To Php45,000) Share Job Description Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Insurance Health & Wellness HMO Read More This is a division of four respectable building firms. A long-held ambition of theirs, they have decided to construct the first underground rail system. This...
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Philippines Sapient Global Full time ₱18,000 - ₱28,000 per yearWe are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Help customers with the claims process, including submitting claims and giving updates on their status.Clarify billing procedures, payment methods, and policy renewal details for...
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, Central Luzon, Philippines TaskUs Full timeAt TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we...
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, Pampanga, Philippines Technology Elite, Inc. Full timeWe will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Work Arrangement: Onsite in Clark Pampanga Work Shift: Monday-Friday/ Night Shift 9:30 PM- 6:30 AM PHT We are looking for an Azure Specialist to provide advanced remote support and management of client cloud environments. The role...
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						Purchase Manager
2 weeks ago
, Davao del Sur, Philippines J-K Network Services Full timeCompany Profile : This is a division of four respectable building firms. A long-held ambition of theirs, they have decided to construct the first underground rail system. This company is established for more than 200 years. Position: Purchase Manager (Earned up to Php45,000) Company Industry: Construction Company Office Address: Talomo District, Davao City...
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						Sales Technical Support
7 days ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...