Service Delivery Manager

Overview

SERVICE DELIVERY MANAGER

Location: Clark, Pampanga

Shift: Monday to Friday, 7:00 AM to 4:00 PM PH Time

Arrangement: Onsite, Full Time

Experience Required: Minimum of 5 years of experience in operations management, accounts payable, or billing functions.

Unlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, supporting our global clients in the accounting industry.

About this role…

The Service Delivery Manager - Bills Processing is responsible for overseeing the end-to-end management of supplier invoices, reimbursements, and payments. The role ensures all bills are processed accurately, efficiently, and in line with compliance requirements, while supporting clients and suppliers through timely and transparent financial transactions. The position provides operational leadership, drives process improvements, ensures financial integrity, and leads the bills processing team to achieve high levels of accuracy and timeliness.

• Operational Leadership
  • Manage day-to-day operations of the bills processing function, including invoice validation, approvals, and payments.
  • Oversee the integration of supplier invoices into finance and client management systems.
  • Ensure timely and accurate processing of reimbursements and supplier payments.
  • Develop, review, and implement bills processing workflows, policies, and procedures.
  • Drive continuous improvement and automation of billing and payment processes.

• Compliance & Quality Assurance
  • Ensure all invoices are reviewed against program rules, funding guidelines, and organisational policies before approval.
  • Monitor compliance with financial controls and audit requirements.
  • Lead internal audits and quality checks of invoice processing and reimbursements.
  • Address discrepancies, exceptions, and disputed invoices promptly.

• People Management
  • Lead, coach, and support the bills processing team to achieve accuracy and performance targets.
  • Provide training and guidance on finance policies, compliance, and system use.
  • Manage performance reviews, workforce planning, and team development.
  • Foster a collaborative and accountable culture focused on service excellence.

• Financial & Resource Management
  • Monitor budgets and funding utilisation to ensure entitlements and obligations are accurately reflected.
  • Provide regular reporting on billing activity, processing times, and financial outcomes.
  • Ensure suppliers are paid within agreed terms and clients' funds are safeguarded.
  • Work with finance teams to resolve exceptions, accruals, and outstanding liabilities.

• Stakeholder Engagement
  • Liaise with suppliers, consumers, and internal stakeholders to resolve billing issues.
  • Build strong relationships with care managers, finance staff, and auditors.
  • Communicate clearly and professionally with clients regarding billing and reimbursement processes.
  • Represent the bills processing function in management and compliance forums.

• Bachelor's degree holder
• Minimum of 5 years of experience in operations management, accounts payable, or billing functions.
• Strong knowledge of financial compliance requirements and controls.
• Proven ability to lead teams in a high-volume processing environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management skills.
• Experience with financial/accounting systems and CRM/portal-based invoice processing.
• Relevant tertiary qualification in Accounting, Business, or Management.
• Desirable: Experience in aged care, disability, or healthcare financial operations.
• Experience in process improvement or system implementation projects.
• Master\'s in business administration

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

BE AWESOME: The exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

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Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.