Event Management Analyst

2 days ago

Rizal, Philippines InfoHedge Technologies LLC Full time

Overview

MUST WORK BELOW SHIFT - Wed - Fri and every other Sat, 7am-8pm, EST

About Thrive

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview

This position offers you the opportunity to join our rapidly growing organization. We\'re looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.

As an event management analyst, you should have a solid understanding of customer service and a problem- solving attitude. In this role, the ideal candidate will be working with Event Management Engineer and team to assist in the triage and solve technical issues generated by one of Thrive\'s integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.

Primary Responsibilities
  • Rapid response and initial triage of events generated from one of Thrive\'s monitoring platforms
  • Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
  • Assessment of event impact related to business criticality
  • Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
  • Continually follow best practices through the entire technical support process
  • Escalation to event management engineer post triage for continued troubleshooting and resolution
  • Ability to adjust priorities and balance responsibilities in a fast-paced environment
  • Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
  • Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
  • Other duties as required
Qualifications
  • Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
  • 1 - 2 years of call center or managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to Thrive\'s service catalog
  • Strong written and verbal communication skills
  • Attention to detail and focus on adherence to SOP
#J-18808-Ljbffr

  • Event Coordinator

    2 days ago

    Rizal, Philippines Kylo's Events Place Full time

    Responsibilities Plan and coordinate events from inception to execution Manage budgets and negotiate with vendors Oversee logistics, including venue selection and setup Collaborate with clients to define event objectives Ensure compliance with safety regulations Handle on-site management during events Evaluate event success and prepare reports ...

  • MSS Security Analyst-25 MSS

    2 weeks ago

    Rizal, Philippines Trustwave Full time

    Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96...

  • Lead Salesforce Quality Analyst

    2 weeks ago

    Rizal, Philippines Mav3rik Full time

    The Lead Quality Analyst drives the overall testing strategy and quality assurance efforts across projects. They are responsible for team leadership, including assigning tasks and fostering collaboration among QA members. They oversee the implementation of testing processes, align testing goals with project objectives, and ensure adherence to timelines and...

  • Quality Auditing Analyst

    2 weeks ago

    Rizal, Philippines Intelegencia Full time

    On-site - Rizal 1-3 Yrs Exp High/Senior High School Full-time Share Job Description Employee Recognition and Rewards Government Mandated Benefits Insurance Health & Wellness Life Insurance, HMO Others Company Social Events Professional Development Job Training Read More As aQuality Assurance Specialist , you will be required to take calls, become familiar...

  • Finance Analyst

    2 days ago

    Rizal, Philippines Monroe Consulting Group Full time

    Overview Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a global packaging company specializing in flexible packaging, rigid containers, specialty cartons, closures, and services for a variety of industries, including food, beverage, pharmaceutical, medical devices, home and personal care. The Finance Analyst will be...

  • Financial Analyst

    2 weeks ago

    Rizal, Philippines OnlyExperts llc Full time

    Job Title: Financial Analyst – Offshore (Philippines) Location: Remote (Philippines)Reports to: Sr. Director, FP&A Company Overview: Our client at the forefront of sustainable lithium extraction technology, revolutionizing how lithium is produced for the growing electric vehicle and energy storage markets. We are committed to developing...

  • Quality Auditing Analyst

    2 days ago

    Rizal, Philippines Intelegencia Full time

    Overview As a Quality Assurance Specialist , you will be required to take calls, become familiar with account-specific processes, and monitor interactions across different channels (call, chat, email). This role is integral to ensuring we provide an excellent customer experience and continuously improve performance. Responsibilities Quality Control...

  • Marketing Manager

    2 days ago

    Rizal, Philippines JoyRide Superapp Full time

    Overview JoyRide is the first and only homegrown superapp in the Philippines offering a diverse range of ride-hailing and delivery services. It began as a Motorcycle Taxi (MC Taxi) service and has grown to include 2-wheel and 4-wheel options such as JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. With over 10 million app downloads, JoyRide operates...

  • Risk Analyst, Payments

    3 weeks ago

    Rizal, Philippines Kajabi Full time

    OverviewRisk Analyst, Payments at Kajabi. The Kajabi Payments Risk team is looking to hire an exceptional teammate who will be responsible for risk monitoring, fraud investigation, and reviewing Hero processing activity. Self-sufficiency is key to success in this position on this expanding team. Any experience in fraud management, onboarding, chargeback...

  • President - CEO

    2 hours ago

    Rizal, Philippines HR Primo Management Services Full time

    Company Information HR Primo Management Services Tunasan, Muntinlupa, National Capital Region1774Website: to HR Primo Management Services, your trusted partner in Human Resource excellence. With a proven track record in delivering top-tier HR solutions, we empower businesses in the Philippines to reach new heights. Job Description Overview We are seeking...