Medical Scribe Va

Patient Care Coordinator - Virtual Assistant

Posted 24 days ago

Job Description: Permanent; This is a remote position. Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services.

The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities. In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client: This is a remote position. The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development. The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, focusing on ensuring every patient and family feels cared for throughout their therapy journey.

Responsibilities

• Patient-Facing Responsibilities: Maintain up-to-date therapy caseloads; Create and manage patient files in the clinic’s EMR system; Review intake paperwork for accuracy and confirm receipt 48 hours prior to appointments; Conduct intake calls with new patients and families; Schedule evaluations and ongoing appointments, coordinating with therapists for availability; Manage cancellations and follow the clinic’s cancellation policy; Maintain and manage the clinic waitlist and communicate with families; Manage email communications with clients.
• Operational & Administrative Support: Review therapist timesheets for payroll; Assist with documentation review; Support coordination across therapists and admin staff for smooth workflow; Manage and update email lists for client communication.

Requirements

• Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics preferred).
• Strong organizational skills, attention to detail; Excellent verbal and written communication with a professional and compassionate tone.
• Experience using EMR systems (clinic uses Practice Pro)
• Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling/tracking tools.
• Ability to manage multiple responsibilities with accuracy and professionalism; Reliable, proactive, and able to integrate as a core member of the client’s team.

Benefits: Competitive salary commensurate with experience; Opportunities for professional development and growth; Dynamic and supportive team environment; Make a meaningful impact by helping to build and strengthen families in the Philippines.

Note: This advertiser has chosen not to accept applicants from your region.

Posted 6 days ago

Job Description: Permanent; This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant for a physical therapy practice in Idaho. The VA will support clinic operations by handling scheduling, insurance verifications and authorizations, patient communication, and administrative tasks to ensure smooth day-to-day operations and high-quality care.

About Our Client: Remote position; The practice aims to strengthen families by helping clients build physical and mental resilience; Values include Transparency, Integrity, Teamwork, Gratitude, and Respect; They foster a collaborative, patient-centered culture with emphasis on communication and follow-through.

Responsibilities

• Scheduling & Patient Communication: Contact new patient referrals to schedule, ensure POC scheduling, answer calls (training provided), confirm appointments in EMR (Prompt), manage reschedules/cancellations, maintain waitlists, and respond to emails professionally.
• Insurance & Authorizations: Verify coverage, obtain/pre-authorizations, liaise with providers, update patient files with insurance/authorization details.
• Administrative Support: Track marketing/referral lists, assist with KPI/financial spreadsheets, generate reports, and support other operational tasks.

Tools & Systems Used: Prompt EMR, Ring Plan VOIP, Digital fax, Microsoft Excel / Google Sheets.

Requirements: Prior experience in medical administration, insurance verification, or authorizations; strong communication; organized; tech-savvy; able to work Mountain Standard Time; trustworthy and proactive in a remote team.

Benefits: Competitive salary; Professional development opportunities; Dynamic team environment; Impactful work.

Note: This advertiser has chosen not to accept applicants from your region.