Resource Management Analyst

2 weeks ago


Taguig, Philippines IQVIA Full time

IQVIA Taguig, National Capital Region, Philippines

Overview

Resource Management Analyst role at IQVIA in Taguig, National Capital Region, Philippines. The role reports into the Associate Director of Resource Management, based in the US. The environment is fast-paced and requires high emotional intelligence, excellent communication, and the ability to manage conflicting priorities and influence senior stakeholders.

Responsibilities
  • Manage the allocation of client-facing staff to client projects at a global and regional level, drawing on robust negotiation skills to resolve conflicts and escalate issues when necessary
  • Demonstrate the confidence and empathy to disrupt the status quo when necessary
  • Be comfortable with staffing analytics, maintain resource management data integrity in the systems that support resource and project management decisions; flag resourcing capability gaps as an input to hiring and to provide guidance into Learning & Development
  • Demonstrate strong commercial awareness, monitor and drive compliance to our financial management system, identify and propose solutions to resolve longer-term patterns relating to forecast and actual utilization; monitor and investigate discrepancies between the data and provide insight
  • Build reports/dashboards to provide teams with improved insights for resource allocations, compliance, utilization, and metrics
  • Attend/participate in staffing and team calls
  • Collaborate effectively with global resource management colleagues to deploy staff for delivery team members in a manner that optimizes overall productivity while supporting their individual development objectives
  • Engage with principals and other senior leaders to understand, plan for, and meet the resourcing demands of their pipeline using various reports and tools
  • Monitor and communicate current and near-term delivery capacity
  • Flag resourcing capability gaps to the Resource Management team as an input to hiring
  • Identify and resource within the US RWS COEs to client projects, business development opportunities, thought leadership and internal initiatives in a fast-paced environment
  • Adequately escalate conflicts and unresolvable issues to leadership for their support
Education, Skills, Experience & Specialized Knowledge
  • Bachelor’s degree or equivalent
  • Proven problem-solving skills with strong attention to detail
  • A self-starting mindset with excellent team-based interpersonal skills and the ability to work independently
  • Strong written and verbal communication skills
  • Ability to build strong business relationships and influence with key stakeholders at all levels
  • Ability to demonstrate determination, diplomacy, and resilience
  • Ability to rapidly assimilate multiple types of information for effective decision making
  • Prior experience in a resource management environment and a professional services environment is a plus
  • Proficient in Microsoft Office applications
  • Experience with Smartsheet, PSA (Professional Services Automation) or CRM (Customer Relationship Management) is a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Pharmaceutical Manufacturing

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