Application Support Engineer

Overview

Enshored Pasig, National Capital Region, Philippines

Join to apply for the Application Support Engineer role at Enshored . Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

For more information, visit .

Duties And Responsibilities

• Review support tickets (including reviewing logs) and prepare them for software engineers to fix when needed.
• Resolve tickets directly when no code changes are required.
• Triage tickets based on various internal and external priorities.
• Contribute towards the creation of support documentation, including user guides, videos, and other self-help resources for customers.
• Be an expert user of the product, able to answer all questions from customers and colleagues.
• Provide customer feedback to the product team and contribute towards shaping the product roadmap.
• Use bug report data to help the company continuously improve testing and product quality.
• Help to ensure support is the go-to team for anything product-related.
• Continuously review processes to identify opportunities for improvement, including feeding product supportability improvements back into the product and engineering teams.
• Manage the deployment infrastructure for internal environments in Azure and be responsible for shipping releases out to customers.

Key Skills and Minimum Requirements

• Knowledge of SQL — able to write and run scripts.
• A technological generalist — able to turn your hand to just about anything.
• Experience working with software integrations — ideally using Azure Data Factory. Knowledge of this cloud provider is a plus; any cloud provider is necessary.
• Experience supporting customers in an enterprise environment, building long-term relationships with key contacts.
• Keen to be hands-on and actively involved in issue resolution.
• Passionate about technology and delighting customers.
• Excellent communication skills, both with customers and internal technical teams.
• Comfortable with challenging and raising issues at any level.
• An analytical and methodical approach to solving problems.
• Very inquisitive and a natural problem solver.

Education And/Or Experience

• Bachelor’s/College degree.
• With at least 2 years of experience.

Additional Qualifications (an Advantage But Not Required)

• Experience working with or understanding Vue, JSON, .NET.
• Knowledge in Microsoft tools (including Teams, Office) and Slack for communication.
• An Azure certification.
• Experience in a startup (or similar) environment where you’ve developed and implemented new processes from scratch.
• Understanding of how large professional services firms operate with global enterprise customers.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place. We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Outsourcing and Offshoring Consulting

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