Technical Analyst 2-Support

4 weeks ago

Davao City, Philippines Buscojobs Full time

Technical Support Representative

Location: Philippines (remote options vary per listing)

Job Description

This position handles and resolves customer inquiries, questions, complaints, and billing concerns with courtesy and professionalism. Provides alternative solutions when issues are beyond training scope and adheres to company policies and procedures.

Responsibilities:

  • Handle and resolve customer inquiries, questions, complaints, and billing concerns.
  • Offer alternative solutions when appropriate to resolve customer concerns.
  • Adhere to schedules, guidelines, and requirements per company policies.

Requirements:

  • At least collegiate education
  • At least 1 year of working experience in Technical Support
  • Above-average English communication skills
  • Basic knowledge of VOIP, networking, routers, and modems
  • Strong customer service orientation
  • Experience configuring, updating and supporting VOIP solutions in a multi-location environment
  • Ability to work in a highly demanding, team-oriented, fast-paced environment (plus)
  • Networking, IT or telecommunications certification a plus
  • Applicants must be amenable to working night shifts

Benefits:

  • Work from home with equipment provided
  • Night differential and incentives where applicable
  • Health coverage options and other employee benefits listed in the posting
  • Paid training and opportunities for promotion

Salary: Up to Php 45,000 per month (where listed)

Job Types: Full-time, Permanent

Experience: Technical Support: 1 year (preferred)

Language: English (preferred)

Notes: This posting is part of a broader set of roles for Technical Support Representatives in various locations in the Philippines. Some postings include regional specifics and additional requirements.

Technical Support Specialist

Location: Makati / Mandaluyong / Taguig / Pasig, National Capital Region (OpenText and Gratitude Inc. postings)

Job Description

Provide production monitoring, error analysis, and serve as the customer contact for usage, functionality, and issues with OpenText products and services. Collaborate with cross-functional teams to resolve issues and contribute to knowledge base updates. On-call and weekend rotation may be required.

What you are great at:

  • Providing technical support, case management, and timely issue resolution
  • Cross-functional teamwork and knowledge base contributions
  • Handling on-call/weekend rotations as needed

Requirements:

  • Experience with Unix/Linux and Windows operating systems
  • Experience with databases (SQL, Oracle)
  • Active Directory experience
  • EDI knowledge is a plus
  • Effective English communication skills, ability to explain technical concepts

Benefits:

  • Healthcare coverage and life insurance
  • Permanent remote opportunity where listed
  • Paid training and performance-based incentives

Notes: Some postings include global vaccination policy statements and equal opportunity employer notes. This section consolidates general expectations and does not modify specific company policies.

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