Customer Onboarding Executive

3 weeks ago

Manila, Philippines Antler Full time

What you'll focus on

  • Onboard multiple clients simultaneously ensuring a smooth and seamless transition to LOCAD.
  • Collaborate with internal and external teams to implement client products and systems.
  • Conduct video call training sessions on our systems and processes with our clients.
  • Focus on the continuous improvement of onboarding content, guidelines and operational process to further optimize how we operate.
  • Identify gaps or opportunities to improve the client onboarding process.
  • Provide regular updates and reporting on status of assigned clients in the onboarding pipeline and projected completions.
  • Support the onboarding team with any other ad-hoc tasks as required
What you bring
  • Ability to demonstrate high performance with minimal supervision
  • Strong verbal and written communications skills
  • Passion and enthusiasm for developing and building successful relationships with the client and other stakeholders
  • Strong attention to detail and prioritization skills in order to manage multiple tasks and onboarding multiple clients at the same time
  • Empathy and Patience
What you'll get
  • Annual performance bonus.
  • 25 days PTO
  • HMO
  • MacBook
  • Annual learning and development budget.
Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring; therefore, we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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