Learning Experience Manager | Bacoor, Cavite

7 days ago

Bacoor, Philippines TaskUs Full time
Overview

Learning Experience Manager | Bacoor, Cavite – TaskUs. TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

What we offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the departments we have established, including Total Rewards, Wellness, HR, and Diversity. We actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs.

Responsibilities
  • Lead the design, development, and maintenance of training applications to meet enterprise functional business requirements and operational needs; implement and enforce development team guidelines and processes.
  • Manage the initiation, development, and implementation of the TaskUs training department\'s site-wide initiatives and drive campaign-specific training programs for Team Leaders (TLs) and Teammates (TMs).
  • Create and maintain training materials to maximize campaign task mastery and personal development; pioneer campaign-specific training needs and programs.
  • Create and execute TL and TM development training, including detailed curriculum, training delivery, and evaluation; provide campaign-specific training that is sufficiently technical but engaging.
  • Serve as the in-house training expert; maintain training materials and documents for all levels, from new teammates to tenured team leaders; ensure alignment with campaign and TaskUs\' broader business objectives.
  • Proactively identify department- and campaign-specific training needs and develop materials accordingly.
  • Propose and publish a year-long training calendar with quarterly objectives; plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.
  • Collaborate with Operations Directors/Managers and their US counterparts to communicate effectively and drive improvements across teams.
Qualifications
  • At least 5 years of managerial and/or supervisory experience.
  • Excellent presentation, communication, and interpersonal skills.
  • Highly independent and motivated with the ability to oversee projects to completion and adapt training materials to different audiences.
  • Proficiency with Google Workspace and Microsoft Office applications.
What We Offer and How We Protect You

How We Partner To Protect You: TaskUs will neither solicit money from you during the application process nor require any form of

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