Logistics Agent

Company Description We take care of our employees, and they take care of our customers Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us Job Description Part of an experienced team of logistics experts responsible for day-to-day operations of a 24/7/365 Command Center focused on shipment alert management, tracking and technology tools, and service provider management and development. Key Responsibilities Work with the team to provide 24/7/365 coverage in a global Command Center. Shipment Alert Management Monitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.) Classify and prioritize alerts based on urgency and business impact. Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party. Tracking & Tracing Proactively track shipments from origin to destination using the third-party platform. Provide real-time status updates and escalation alerts for critical shipments. Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards. Transpose shipment information from documents, or other sources into the system, ensuring accurate and timely data entry. Create reports including post shipment, incident, and violation reports. Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations. Interact with customers and providers to address any issues/questions that may arise while shipments are in transit. Contribute to development of strong relationships with service providers and vendors. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Escalate problems to Management when necessary. Meet company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Qualifications Knowledge: Knowledge of air, road and ocean transport Familiarity with equipment used such as software and GPS tracking devices Familiarity with emergency/incident response protocols and processes Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Outlook, Excel, Word, PowerPoint) Fluent in English Additional language skills (preferred) Respect for global regulatory compliance procedures and integrity to always uphold them Behaviours: Positive and willing to help attitude Aptitude for resolute questioning to find the root cause when given incomplete information Sense of urgency and quality-obsessed approach to timely and accurate information Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary Education and Experience: Degree preferred, but not required At least 2 years of logistics experience, ideally in Air Import/Export, Transcon or Customs. Additional Information Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical Insurance (including immediate dependent) Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr