Technical Business Analyst

2 days ago


Capital District, Philippines Cloudstaff Full time

Join to apply for the Technical Business Analyst role at Cloudstaff. We’re hiring: Technical Business Analyst Role Technical Business Analyst (TBA) plays a critical role in supporting the Global Web Development (GWD) team by converting business needs into developer‑ready tickets. This role is responsible for analysing, scoping, and documenting BAU requests and project work in a prescribed format that includes technical implementation details, ensuring clarity for developers and alignment with business outcomes. Work Arrangement Work From Home Location Philippines – Makati/Ortigas Schedule Morning Shift Key Responsibilities Analyse and scope incoming BAU requests and project items into clear, actionable, and technically detailed user stories. Ensure tickets follow the prescribed scoping format (business requirements, acceptance criteria, and technical implementation details). Collaborate with the Product Manager and Technical Analyst to validate scope and confirm technical feasibility. Produce functional specifications, acceptance criteria, process flows, and supporting documentation. Maintain traceability of requirements throughout the delivery lifecycle. Support backlog refinement sessions and clarify requirements during implementation. Support the Scrum Master during sprint planning by ensuring stories are fully prepared, refined, and ready for estimation. Provide clarification to developers and QA during delivery to minimise ambiguity. Partner with QA to confirm acceptance criteria and test cases align with scoped requirements. Contribute to standardising requirements gathering and documentation practices across the team. Help build repeatable processes for scoping BAU and project requests. Identify opportunities to improve ticket clarity, reduce rework, and improve delivery velocity. Success Measures Backlog of unscoped requests significantly reduced. Tickets consistently delivered in the prescribed format with technical implementation details included. Developers and QA confirm that tickets are clear, complete, and ready for delivery without excessive clarification. Improved delivery velocity and reduced rework due to higher ticket quality. Qualifications and Requirements Proven ability to take vague requests and rapidly translate them into fully scoped, developer‑ready tickets with technical implementation details. Ability to work effectively with distributed/offshore teams. Familiarity with Magento 2 is beneficial but not required. Experience with Figma or similar design tools is advantageous. Basic SQL or data querying skills are advantageous for validating requirements and edge cases. Non‑negotiable Skills & Requirements Strong skills in requirements elicitation, documentation, and process modelling. Excellent written and verbal communication skills. Familiarity with Jira, Confluence, or equivalent backlog management tools. Demonstrated experience in backlog management and Agile delivery environments. Knowledge of e‑commerce or content platforms. Seniority Level Associate Employment Type Full‑time Job Function Legal and Consulting Industries Outsourcing and Offshoring Consulting and Telephone Call Centers Referrals increase your chances of interviewing at Cloudstaff by 2x. Get notified about new Technical Business Analyst jobs in Philippines. #J-18808-Ljbffr


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