Call Center Agent

2 months ago

Pampanga, Philippines Solid Lyndelle Manpower Services Inc. Full time
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients

professionally by providing remarkable service to their customers via phone. The Customer Service Call

Center Agent may handle a high volume of inbound or outbound calls and should seek to create a

positive experience for each caller. Customer Service Call Center Agents will listen to customers to

understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

 Answer inbound calls and greet customers with energy and enthusiasm.

 Place outbound calls and communicate with energy and enthusiasm to customers.

 Build lasting relationships with clients, customers, and other call center team members based on

trust and reliability.

 Understand and strive to meet or exceed call center metrics while providing excellent and

consistent customer service.

 Meet department productivity and quality standards.

 Strive for first call resolution and take true ownership of customer needs and issues.

 Communicate and follow instructions for one call customer resolution.

 Deliver amazing customer service through effective and timely resolution of various customer

inquiries and concerns.

 Take an active role in educating customers about our clients products and services.

Skills Requirements:

 Experience in customer service experience in a transaction-based environment such as a call

center or retail location, demonstrating ability to be empathetic and compassionate is

preferred.

 Must have ability to work independently and in a team environment.

 Problem solving skills.

 Ability to maintain accuracy and production standards.

 Predictable and consistent attendance is an essential function of this position.

 You have the flexibility to work any shift, including nights and especially weekends.

Perks and Benefits:

 Bigger Basic Pay

 Skills Premium

 HMO on Day 1 + FREE 3 depedents

 Up to 30 days paid leave with up to 21 days convertible to cash

 Non-taxable Meal and Transportation Allowance

 Night differential

 Group Life Insurance

 Onsite clinic and free emergency medicine

 Wellness Programs

Minimum Qualifications:

 At least 18 years old

 At least a High school graduate/senior high school graduate

 Good English communication & interaction skills

 BPO experience is preferred

 Amenable to shifting schedules

Qualifications
High School Diploma
Skills Required
Communication Skills

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