Payroll Customer Success Manager

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About Remote: Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work

What This Job Can Offer You

This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll (PAY) and HRIS Customer Success Manager. As part of our Global Payroll and HRIS Services Team, you will play a critical role as a trusted advisor and advocate for our customers. You will build and nurture long-term customer relationships and collaborate across departments to shape, fine-tune, and improve Remote’s payroll and HRIS products. Your work will help transform our customers into life-long partners and enable their success on a global scale.

Key Responsibilities

• Develop deep understanding and expertise for Remote Payroll and HRIS product(s) and services
• Take responsibility for the entire customer journey from implementation to post-go-live, growing customers into long-term partners with a focus on payroll services
• Manage long-term customer relationships to ensure success and satisfaction of payroll customers
• Own client retention & expansion within payroll products and services
• Identify upselling & cross-selling opportunities, manage campaigns and product promotions, and introduce new payroll features to clients (EOR, Contractor Management, Talent, Equity and HRIS)
• Monitor customer issues related to Global Payroll (PAY) and HRIS products and provide timely solutions
• Gather customer feedback regularly and share with Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams for product and experience improvements
• Work with Payroll and Sales teams to set the right expectations for payroll customers
• Educate and train customers on key payroll information and processes for success
• Monitor account health, prevent churn, and manage escalations related to payroll issues

What you bring

• Experience in customer-facing roles such as CSM or Account Management within the international Payroll/HR tech space
• Strong knowledge of global payroll software, systems, and tools, with understanding of HR/payroll compliance and regulations
• Excellent project management skills
• Proven ability to onboard, grow, retain, and develop customer relationships
• Ability to build relationships with stakeholders across levels to align on business goals
• Experience leading cross-departmental projects and managing multiple priorities
• Strong problem-solving skills and proactive issue resolution
• Excellent verbal and written communication skills
• Passion for optimizing customer experience and identifying opportunities for feature additions
• Ability to monitor account health and implement retention strategies
• Self-driven, autonomous, and able to work with minimal supervision
• Experience in fast-paced environments

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations. We pay above in-location rates and use geo ranges to consider geographic pay differentials as part of our global compensation strategy. The base salary range for this full-time position is 2,085,400-2,346,100 PHP, with actual pay dependent on location and experience. Compensation changes for internal moves are reviewed case by case.

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How You’ll Plan Your Day

Remote works async, so you can plan your schedule around your life. You will be empowered to take ownership, be proactive, and prioritize work-life balance.

How To Apply

• Please fill out the form and upload your CV in PDF format.
• Submit your application and CV in English; if no up-to-date CV, you can provide your LinkedIn profile.

As an equal employment opportunity employer, Remote encourages applications from diverse backgrounds and provides accommodations upon request. We also invite you to share your pronouns at interview and, if desired, complete our anonymous demographic questionnaire. We welcome AI-driven innovation balanced with human expertise.

How to Apply Details

• Interview with recruiter
• Interview with future manager
• Interview with team members (no managers present)
• Bar Raiser Interview
• Prior employment verification check

Note: Applications are accepted on an ongoing basis.