Sales Supervisor

Responsibilities

• Sales Targets & Performance
  Achieve office sales targets, meet client trip quotas, and ensure the group\'s overall collection quota is reached.
  Monitor and improve the weekly and monthly performance of sales representatives, ensuring targets are met.
• Team Management
  Provide strong leadership, supervising and coordinating the daily activities of sales representatives.
  Ensure proper handling of agents and agent accounts (including non-OFC accounts) while overseeing team performance management and conducting employee interviews.
  Promote deep product knowledge among sales accountholders to enhance team effectiveness.
• Customer Service
  Maintain excellent customer service standards for both external customers and in-house clients, ensuring fast response times and effective issue resolution.
  Communicate clearly and regularly with account holders regarding issue resolution progress.
• Operational Efficiency & Process Management
  Implement and maintain proper SOPs for customer and agent handling, collection protocols, and sales returns.
  Coordinate regular email blasts (using pre-audited lists) to keep clients informed, ensuring the sales team effectively communicates updates.
  Oversee and coordinate agent deliveries to ensure timely service and client satisfaction.
• Marketing & Communication
  Conduct market research to inform and refine sales strategies.
  Communicate clearly with team members and upper management regarding roles, expectations, and strategy execution.
  Provide strategic market feedback to upper management to guide leadership processes.
• Inter-departmental Coordination
  Work closely with inter-department teams to proactively meet service standards.
  Collaborate with upper management on leadership strategy, ensuring alignment with overall company goals.
• Continuous Improvement
  Recommend improvements to sales techniques and procedures based on team performance, evolving selling techniques, and market feedback.
  Foster and improve business relationships with clients through proactive engagement and problem-solving.

• Educational Requirements
  Bachelor\'s degree in Business Administration, Marketing, or a related field
• Work Experience
  At least 2-3 years of experience in sales, preferably in a supervisory role
  Proven track record of achieving sales targets and driving revenue growth

• Leadership & Management
  Strong leadership and team management skills.
  Ability to motivate and inspire a sales team.
  Experience in coaching, mentoring, and developing sales staff.
• Sales & Marketing Expertise
  Proven B2B sales experience.
  In-depth knowledge of sales and marketing strategies.
  Strong negotiation and persuasion skills.
  Proficiency in creating comprehensive sales plans.
• Analytical & Strategic Thinking
  Excellent analytical and critical thinking skills.
  Ability to analyze data and identify opportunities for improved results.
  Strategic planning capabilities.
• Communication & Interpersonal Skills
  Excellent communication and interpersonal skills.
  Strong public speaking abilities.
  Fluency in English, both written and verbal.
• Technical Skills
  Proficiency in using sales management software and CRM systems.
  High level of computer literacy, including Microsoft Office applications.
  Familiarity with project management tools.
  Experience with scheduling tools (e.g., Google Calendar).
• Industry Knowledge
  Strong business sense and industry expertise.
  Understanding of market trends and competitor analysis.
• Time Management & Organization
  Excellent time management and organizational skills to handle multiple tasks and deadlines.
  Ability to work flexibly and thrive in a fast-paced environment.
• Additional Qualifications
  Goal-oriented with sustained energy and determination to exceed targets.
  Proactive approach to problem-solving and decision-making.
  Ability to build and maintain strong client relationships.

• Performance commissions.
• Performance bonus at year-end.
• Full attendance bonus.
• Christmas break: 2 weeks (unpaid).
• Health card (available after 6 months of service).

Work schedule: Mondays to Fridays 7:00 am - 5:30 pm