
Supervisor, Advertising Operations, Headline Supervisor
3 weeks ago
Responsibilities
- Lead and mentor a team of Advertisers, Account Encoders, Orders/Uploader staff, and Sequence Builders; set performance objectives and monitor outcomes.
- Ensure end-to-end campaign and order workflows meet quality, SLA, and policy requirements.
- Collaborate with AI Sales Bot and uploader integrations; implement guardrails and human-in-the-loop review where needed.
- Define and optimize standard operating procedures, onboarding, QA checks, and escalation paths.
- Manage data quality, privacy, and compliance with advertising policies and regional regulations.
- Monitor KPIs (throughput, accuracy, SLA attainment, defect rate, refund/credit cycles) and drive improvements.
- Partner with Finance on cost controls, budgeting, and ROI reporting; assist in forecasting and headcount planning.
- Facilitate cross-functional communications with Product, IT/SRE, Security, and Compliance teams.
- Own reporting to the Department Head and senior leadership; prepare dashboards and weekly/ monthly reviews.
- 3-5+ years in digital advertising operations, account management, or a related field; supervisory/people management experience preferred.
- Strong understanding of advertising platforms, campaign lifecycles, and policy compliance.
- Experience with AI-assisted workflows, prompts management, and order ingestion processes.
- Data-driven mindset with proficiency in data tools (Excel/Sheets, BI dashboards) and basic SQL or data querying a plus.
- Excellent problem-solving, process-improvement, and project-management skills.
- Demonstrated ability to manage multiple teams, prioritize, and meet tight deadlines.
- Strong communication, influence, and cross-functional collaboration skills.
- Familiarity with data privacy (GDPR/CCPA) and risk management is a plus.
- Experience with CRM/advertising platforms, order management systems, or uploader integrations.
- Knowledge of software development lifecycle concepts (versioning, testing, QA).
- Bilingual capabilities for global teams.
- Competitive salary and performance-based bonuses
- Career growth opportunities into senior/leadership roles
- Comprehensive benefits package (health)
- Equal opportunity employer; inclusive culture
- Continous growth training
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