Supervisor, Advertising Operations, Headline Supervisor

1 week ago


Bulacan Philippines Thirdynal ECommerce Corp. Full time

Responsibilities Lead and mentor a team of Advertisers, Account Encoders, Orders/Uploader staff, and Sequence Builders; set performance objectives and monitor outcomes. Ensure end-to-end campaign and order workflows meet quality, SLA, and policy requirements. Collaborate with AI Sales Bot and uploader integrations; implement guardrails and human-in-the-loop review where needed. Define and optimize standard operating procedures, onboarding, QA checks, and escalation paths. Manage data quality, privacy, and compliance with advertising policies and regional regulations. Monitor KPIs (throughput, accuracy, SLA attainment, defect rate, refund/credit cycles) and drive improvements. Partner with Finance on cost controls, budgeting, and ROI reporting; assist in forecasting and headcount planning. Facilitate cross-functional communications with Product, IT/SRE, Security, and Compliance teams. Own reporting to the Department Head and senior leadership; prepare dashboards and weekly/ monthly reviews. Qualifications 3-5+ years in digital advertising operations, account management, or a related field; supervisory/people management experience preferred. Strong understanding of advertising platforms, campaign lifecycles, and policy compliance. Experience with AI-assisted workflows, prompts management, and order ingestion processes. Data-driven mindset with proficiency in data tools (Excel/Sheets, BI dashboards) and basic SQL or data querying a plus. Excellent problem-solving, process-improvement, and project-management skills. Demonstrated ability to manage multiple teams, prioritize, and meet tight deadlines. Strong communication, influence, and cross-functional collaboration skills. Familiarity with data privacy (GDPR/CCPA) and risk management is a plus. Nice-to-Haves Experience with CRM/advertising platforms, order management systems, or uploader integrations. Knowledge of software development lifecycle concepts (versioning, testing, QA). Bilingual capabilities for global teams. What We Offer Competitive salary and performance-based bonuses Career growth opportunities into senior/leadership roles Comprehensive benefits package (health) Equal opportunity employer; inclusive culture Continous growth training #J-18808-Ljbffr



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