Benefits Coordinator

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. Benefits Coordinator – Canada Pension Plan (CPP) & Employment Insurance (EI) Your role will involve ensuring accurate enrollment, deductions, and remittances related to CPP and EI contributions. You will serve as a resource for employees regarding CPP and EI benefits, providing guidance and support on eligibility, coverage, and claims processes. Position Responsibilities Administer CPP and EI benefits for eligible employees, ensuring compliance with government regulations and company policies. Coordinate the enrollment process for CPP and EI benefits, including new hires, terminations, and changes in employment status. Calculate and deduct CPP and EI contributions from employee wages in accordance with statutory rates and income thresholds. Ensure accurate remittance of CPP and EI contributions to relevant government agencies within prescribed deadlines. Stay informed about updates and changes to CPP and EI regulations, guidelines, and reporting requirements. Prepare and submit required reports, filings, and documentation related to CPP and EI benefits to government authorities. Serve as a point of contact for employees regarding CPP and EI benefits, providing information, guidance, and assistance on eligibility criteria, coverage details, and claims processes. Address employee inquiries and resolve issues related to CPP and EI benefits in a timely and professional manner. Maintain accurate and up‑to‑date records of CPP and EI contributions, deductions, and payments. Ensure compliance with record‑keeping requirements and facilitate access to documentation for audits and reviews. Collaborate with HR, payroll, and benefits teams to ensure seamless integration of CPP and EI benefits with other employee benefits programs. Participate in benefits‑related projects, initiatives, and system enhancements as needed. Conduct training sessions and workshops for employees on CPP and EI benefits, explaining eligibility criteria, contribution rates, and entitlements. Communicate updates, changes, and important information related to CPP and EI benefits to employees through various channels. Candidate Qualifications Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred. Proven experience in benefits administration, payroll processing, or related roles, with specific knowledge of CPP and EI regulations and processes. Familiarity with relevant federal and provincial laws, regulations, and reporting requirements governing CPP and EI benefits. Strong analytical skills and attention to detail, with the ability to accurately calculate deductions and reconcile contributions. Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to employees at all levels. Proficiency in payroll and HRIS systems, as well as Microsoft Office Suite. Ability to prioritize tasks, meet deadlines, and work independently in a fast‑paced environment. Commitment to maintaining confidentiality and handling sensitive employee information with discretion. Compensation & Benefits Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Health (HMO) coverage plus a dependent. Dental coverage and in‑house dental assistance worth ₱5,000. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Frequent disinfection and fogging of the workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Social rewards, raffles, recognition gifts, and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. About MCI (Parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services. In 2019, MCI was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Application Process To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Apply today Job Summary The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Employment Rights The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. #J-18808-Ljbffr