Senior Linux System Engineer

1 day ago

Metro Manila Philippines KMC Solutions Full time

Be among the first applicants and apply for the SENIOR LINUX SYSTEM ENGINEER role at KMC Solutions. This on-site position is part of a 24x7 operations model with potential future shift-based schedules. Overview Make your next big career move by applying as KMC Solutions' next SENIOR LINUX SYSTEM ENGINEER You will be the first point of contact for customer support tickets, coordinating with on-site “smart hands” technicians in the data center. You will provide initial troubleshooting, escalate issues when needed, and ensure smooth communication between customers, operations, and engineering teams. Benefits Health Insurance/HMO Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Responsibilities Respond to and manage customer support tickets in a timely, professional manner. Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues. Coordinate with on-site data center technicians to execute tasks such as hardware checks, cabling, and device resets. Escalate issues to higher-level support or engineering teams as needed, providing clear documentation. Monitor system alerts, logs, and dashboards to proactively identify issues. Contribute to internal knowledge base and process improvements. Ensure high standards of reliability, accountability, and confidentiality in all work. Qualifications Must have 3-5 years of relevant experience Hands-on experience with Ansible for automation and configuration management Understanding of virtualization technologies (e.g., KVM, VMware, or similar) Good knowledge of TCP/IP networking basics (routing, DNS, firewalls, troubleshooting tools) Strong problem-solving skills with the ability to work independently and take initiative Excellent written and verbal communication skills in English Ability to coordinate effectively with remote teams and data center staff Trustworthy, reliable, self-organized, and able to handle sensitive information responsibly Can work with minimum supervision Preferred / Additional Knowledge Familiarity with monitoring systems and alerting (e.g., Prometheus, Zenduty) Familiarity with ticketing systems (e.g., Jira, Zendesk) Experience working in cloud or large-scale infrastructure environments Scripting knowledge (e.g., Bash, Python) Working Conditions On-site role in Manila, National Capital Region, Philippines, with a 24x7 operations model. Seniority level Associate Employment type Full-time Job function Information Technology, Engineering, and Customer Service Industries Information Services, Computer and Network Security, and Telecommunications #J-18808-Ljbffr

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