Director, Cx Practice

WHO WE ARE: RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day

ABOUT THE TEAM

At G5+LeaseLabs, a RealPage company, we live, work and breathe our “Five to Thrive” values and are hard at work developing award-winning, smarter marketing technologies that Change the Game in real estate digital marketing. Our offices are jam-packed with super smart people who go all-in to Make It Awesome and have FUN while doing it. Whether we are delighting our customers with our creative services, throwing epic parties, or giving generously to our community, we Pay It Forward by investing in others.

WHAT YOU'LL DO

• Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction
• Document customer interactions through the ticket management system
• Establish relationships and trust with customers during interactions
• Provide basic training to customers that may require a how-to session and walkthrough
• Troubleshoot integrated products with customers to isolate issues to root cause
• Manage situations that require real-time solutions and setting clear expectations on resolution plans
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
• Document product knowledge solutions when applicable
• Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned Experience Center areas and more as career progresses
• Perform additional duties as required

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 2 years of customer service experience
• Strong technical and troubleshooting skills (PCs and Internet computing)
• Strong verbal, written and interpersonal communication skills
• Operate during assigned shift determined upon hire based on business need
• Ability to work a flexible schedule, occasional overtime may be requested
• Ability to sit or stand for extended periods of time

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Some college or equivalent combination of education and experience
• Previous call center experience
• Familiarity with basic office productivity software
• Specialized knowledge related to department (GAAP, general troubleshooting)
• Ability to troubleshoot hardware
• Understanding of networking (routers, networks, etc.)
• Experience in housing industry, property management or real estate
• Ability to pay attention to details and specifics
• Adaptable to change such as cross training etc.
• Demonstrated superior levels of over the phone customer service and satisfaction

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Pasig, Palawan Acom Consumer Finance Corporation

Posted today

ACOM Consumer Finance Corporation – Chat & Email Customer Support Non-voice Tech Account

Location: Pasig, Palawan

Job Description

• WHY JOIN OUR TRANSEC TEAM?
• Great working environment with real work-life balance
• Fixed working schedule
• Health card & life insurance coverage

• ESSENTIAL JOB FUNCTIONS
• Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
• Collaborate with other team members to achieve the best results for all customer-related requests.
• Will perform very minimal basic designing using Photoshop.

• SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field; IT-related course is preferred.
• Minimum of 1-year international BPO experience supporting a technical account.
• Knowledge in HTML, CSS, and Photoshop is a huge plus.
• Excellent writing skills in English; good speaking skills in English.
• Willing to work on night shift.

• Job Types: Full-time, Permanent
• Benefits: Health insurance, Life insurance, Paid training, Promotion to permanent employee

Salary: From Php28,000.00 per month

Schedule: 8 hour shift, Night shift

Education: Bachelor’s required

Experience: Technical Support: 1 year (preferred)

Language: English (preferred)

Other postings

There are additional postings listed in the source text for various Technical Support and Back Office roles in Pasig/Palawan. Each posting contains similar sections: responsibilities, requirements, benefits, schedule, and location. This refined description preserves the key elements across postings without duplicating formatting issues.

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