Cx Analyst

UX (User Experience) Designer Posted today Job Description Position Objective: The UX Designer play a critical role in improving the usability, accessibility, and user satisfaction of our digital products, including our customer-facing websites, mobile apps, and insurance portals. S/he focuses on optimizing the interaction between users and a product, ensuring that the product is easy to use, efficient, and provides a satisfying experience. The goal is to create designs that meet both user needs and business goals, resulting in a seamless and positive user journey. Roles and Responsibilities: Journey Mapping: Map out the user journey from beginning to end, identifying all touchpoints where users interact with the product. Identify areas where users face difficulties and develop strategies to improve the flow and usability of the product. Wireframing and Prototyping: Create wireframes, mockups, and/or interactive prototypes to represent the product's design and functionality helping stakeholders visualize the final product and can be tested with users before development begins. Usability Testing: Conduct usability tests on wireframes, prototypes, and final products to identify issues and gather feedback. Observe real users interacting with the product and analyze how they use it, then iterate on designs based on findings. Collaborating with Stakeholders: Work closely with product managers, developers, and other stakeholders to align on project goals, scope, and timelines. Ensure that design decisions align with business objectives, technical constraints, and user needs. Design and Interaction Ensure that visual elements (e.g., typography, color scheme, icons) and interaction patterns are consistent throughout the design. Focus on designing the interactive elements of the product, such as buttons, forms, navigation, and other controls that users interact with. Make sure that these interactions are intuitive, efficient, and enhance the overall user experience. Visual Design: Apply visual design principles to create aesthetically pleasing and functional interfaces that engage users while aligning with brand guidelines. Create designs that are both beautiful and functional, balancing usability with visual appeal. Responsive and Mobile Design: Design interfaces that are optimized, responsive and maintains usability for multiple devices, including desktops, tablets, and smartphones. Iterative Design Process: Continuously improve and iterate on designs based on user feedback, analytics, and testing results. Collaboration with Development Teams: Work closely with developers to ensure that design specifications are understood and implemented accurately. Assist with the front-end development of interfaces, ensuring that designs are implemented as intended. Documentation: Create detailed documentation of design processes, design specifications, and rationale behind design decisions. Ensure that all relevant stakeholders have access to up-to-date design assets and information. Accessibility Considerations: Ensure that the product is accessible to all users, including those with disabilities. Adhere to accessibility guidelines and ensure that the design is usable by people with different abilities (e.g., color blindness, motor disabilities). Continuous Learning & Industry Trends: Stay updated on the latest design trends, tools, and technologies. Continuously improve design skills and knowledge, adopting new practices and techniques as the field evolves. Education – Bachelor's degree in UX/UI Design, Graphic Design, or a related field. Experience Proven experience as a UX Designer for at least 1 year. Experience in a financial services or insurance company is an advantage. Proficiency with design and prototyping tools such as Figma Experience with designing and optimizing web and mobile experiences for both individual consumers and businesses. Special/Skills Strong understanding of UX principles, accessibility guidelines, and customer-centric design processes, especially in the context of complex digital products like insurance portals and apps. Strong communication skills to work effectively with cross-functional teams, including developers, product managers, and business stakeholders. Ability to balance user needs with business goals, particularly in the context of the insurance industry, where compliance and security are key concerns. User Experience and Interface Designer Posted today Job Description Key Responsibilities Design seamless, responsive user experiences for web and mobile platforms, balancing usability and aesthetics Collaborate with product and engineering teams to explore AI-enhanced features (e.g., recommendations, automation, personalization) Translate user insights, business needs, and technical capabilities into intuitive design solutions Deliver wireframes, user flows, interactive prototypes, and high-fidelity mockups Apply a strong visual design sensibility — layout, hierarchy, typography, color, and interaction Participate in user research and usability testing; translate findings into actionable design improvements Contribute to and help evolve our design system and visual language Advocate for accessible, inclusive design that meets WCAG standards Stay current on UX, AI, and design trends — and bring fresh thinking to the team Experience 3–6+ years of experience in UX/UI design, with a strong portfolio that demonstrates both user-centered thinking and visual polish Good understanding of AI concepts (e.g., user-facing ML, generative AI, natural language interfaces) — no need to be a data scientist, but curiosity and comfort working with AI-driven products is preferred Proficiency in Figma, Adobe Creative Suite, or similar tools User Experience and Interface Designer Posted today Job Description Join the BIMCAP Family – Where BIMnovation Meets Collaboration We are looking for a talented UI/UX Designer with a strong graphic design background to create intuitive, engaging, and visually appealing digital experiences. You will work with our Design Director and Graphics team to develop design systems, marketing collaterals, and digital content that align with the company's branding strategy and objectives. Who We Are: BIMCAP is an international BIM outsourcing company with an expanding portfolio of cultural, infrastructure, and commercial projects around the world. We are leaders in BIM innovation, growth of BIM talent, and unique for our supportive family-like culture. Join a team where your growth is our priority What You'll Do: Develop and maintain design systems, style guides, and reusable UI components. Apply user-centered design principles and conduct user research to enhance usability. Create high-quality designs using Figma, Adobe XD, and Adobe Creative Suite. Ensure consistent branding and visual identity across all channels. Design marketing collaterals, presentations, brochures, and digital content. Produce original illustrations, motion graphics, and animations. Support marketing campaigns with effective visual communication. Maintain online platforms with updated portfolio, news, and content. Who You Are: Graduate of Bachelor's degree in Design, Multimedia Arts, or related field preferred. Minimum 3+ years of experience as a UI/UX Designer or in a similar role. Strong portfolio showcasing UI/UX and graphic design work. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and UI design tools (Figma, Sketch, or Adobe XD). Experience in creating prototypes and interactive design concepts. Strong grasp of typography, color theory, and layout principles. Knowledge of responsive and mobile-first design. Excellent attention to detail with the ability to handle multiple projects. Strong collaboration and communication skills. What We Offer: Industry-leading work-life balance — We pay for overtime and promote mental and physical health with weekly activities. 15 days paid leave upon regularization plus an additional 5 days after 1 year of service. Extra day of paid leave for every completed year of service as a loyalty bonus Team Gatherings, including paid lunch and training workshops. Working From Home hybrid work schedule upon regularization. Internet subsidy for Working from Home days. A fun, collaborative work environment with a rich rewards program to promote engagement. Competitive salary – negotiable based on experience. Send your portfolio and CV to schedule your interview today. Customer Insights Posted today Job Description Position: Customer Insights & Reputation Specialist Location: Onsite – Mandaluyong Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client) Employment Type: Full-Time Why You'll Love Working Here: Collaborative, supportive team environment Office is highly accessible – near transport, food spots, and malls About the Role: As a Customer Insights & Reputation Specialist at VoltX Energy, you'll be the frontline defender of our brand voice. You'll monitor online reviews, resolve customer concerns, and turn negative experiences into positive ones—helping us build trust and customer loyalty. Key Responsibilities: Monitor and respond to reviews across Google, ProductReview, and forums Proactively reach out to unhappy customers to resolve issues Collaborate with internal teams to ensure resolutions are delivered Encourage happy customers to leave positive reviews Analyze customer feedback trends and prepare VoC reports What We're Looking For: At least 2 years in online reputation management or digital customer service Excellent English communication and writing skills Strong conflict resolution, emotional intelligence, and analytical skills Familiarity with review platforms (Google, ProductReview, etc.) Nice to Have: Experience supporting Australian, US, or UK clients Background in customer recovery or service escalation roles Experience with social listening or reputation management tools Job Type: Full-time Company events Health insurance Ability to commute/relocate: Mandaluyong: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How much is your expected salary (In PHP Monthly)? Experience: Online reputation management, customer escalations, or CSR: 2 years (Required) Familiarity w/ major online review platforms: 2 years (Required) Customer Experience Pasig City, National Capital Region ₱ - ₱ Y Richboyz Posted today Job Description Purpose Lead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow). Key Responsibilities Oversee Metro Manila and provincial order processing (Marvin + Eljhay). Ensure orders are packed, booked, and shipped daily without delays. 2. Inventory Management Supervise daily and monthly inventory (Marvin & Eljhay). Ensure Shopify inventory is always accurate. 3. Customer Service Oversee Jane (email + returns + RTO) and Kirsten (IG chat + same-day deliveries). Ensure all inquiries are responded to within 24 hrs. Monitor exchange/return process to maintain high customer satisfaction. Implement and manage the 3-box reject system: To be inspected To production for fixing Communicate regularly with production regarding incoming stocks and rejects. Ensure rejects are processed and returned to fulfillment once fixed. Directly manage the whole Fulfillment team. Train team on proper CS etiquette and strict standards. Prepare weekly fulfillment/CS reports for leadership (orders, CS issues, returns, inventory status). Eventually manage petty cash (once proven reliable). KPIs 100% of daily orders processed & booked on time. 0 stock mismatch between warehouse & Shopify (weekly audit). 95%+ customer inquiries resolved within 24 hrs. All exchanges/returns resolved within 3 working days. Reject flow (3-box system) tracked with 100% logging and feedback to production. Weekly report submitted consistently. Job Type: Full-time Company events Opportunities for promotion Promotion to permanent employee Application Question(s): How much is your expected salary? Location: Customer Experience Pasig City, National Capital Region ₱ - ₱ Y Wefund Lending Corp. Posted today Job Description Key Responsibilities: Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline. Research, Analytics and Benchmarking - conduct regular research and surveys to assess customer awareness, customer feedback and review, brand perception, satisfaction, usage patterns, and preference to identify pain points and develop actionable plans to address and improve overall UX. Ensure that JuanHand remains a leader in the industry by evaluating and analyzing competitor's platforms. Cross-functional Collaboration - work closely with HQ and cross-functional teams — including Product, Marketing, Customer Service, and Technology — to align customer experience initiatives with business priorities and ensure their effective implementation. Culture & Advocacy - promote a customer-first mindset across all levels of the organization, serving as a vocal advocate for user-centric decision-making. Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field Minimum 5+ years of relevant experience in CX, UX, service design, or similar roles. Proven track record in managing CX initiatives across digital and offline channels. Strong analytical skills with experience in customer insights and journey mapping. Excellent communication and cross-functional collaboration skills. Passionate about user advocacy and delivering exceptional experiences. Why Join Us? Drive strategic impact for leading brands. Lead cross-functional teams and mentor future leaders. Collaborate across APAC and global networks. Shape the future of customised research at NIQ. Additional Information Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit Director Customer Experience Posted today Job Description Develop and execute the account's financial plan, including Profit & Loss. Manage the program's financial performance drivers, such as attendance, headcount, attrition, compensation, and billing yield. Lead Operations Managers to achieve client program KPIs and revenue objectives. Create short and long-term performance strategies aligned with leadership vision and company direction. Communicate strategy to the management team and cascade goals and objectives for desired results. Empower a team of managers to focus on driving Reliability and Continuous Improvement for clients. Collaborate with various teams to optimize resources, business intelligence reporting, and the performance management process. Drive performance, client satisfaction, and new growth opportunities by leveraging the company's value to clients. Qualifications Bachelor's Degree in Business or related field, or equivalent relevant work experience. 5 years of related Operational Management experience isrequired, with a preference for experience in a large Call Center/BPO environment. Proven financial and business management record, including oversight of multi-million dollar P&L and management of