Disability Claims Coordinator

4 weeks ago

Taguig, Philippines Sutherland Full time

Sutherland Taguig, National Capital Region, Philippines

Disability Claims Coordinator

Location: Taguig, National Capital Region, Philippines

Overview

As a Disability Claims Coordinator, you will be the first point of contact for customers seeking assistance with their insurance inquiries. Your primary responsibilities will include providing exceptional customer service by answering calls, assisting with policy information, verifying eligibility and claims, and ensuring the satisfaction of each client.

Must Have
  • At least 1 yr experience in Short-term/Long-term disability claims intake experience
  • Onsite/Brick & Mortar Work Setup
  • PHP 30K SOB
Key Job Responsibilities
  • Answer inbound/make outbound calls and speak with customers to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality former customers.
  • Access customer account information via client’s computer software, making/notating all necessary entries to resolve problems and/or complaints; initiate, schedule or change a service request, process transactions, setup accurately transportation services, etc.
  • Communicate with customer in a pleasant and professional way; effectively and clearly resolving any issues reported. It will require excellent oral communication skills (grammar, enunciation, pronunciation).
  • Educate customer about the status of their claim and general queries
  • Cope with, and diffuse stressful situations; manage and control of calls with tact and diplomacy.
  • Help customer understand what is happening on the claim and any additional information needed to gather, i.e paperwork related questions, extension request, additional requirements
  • Answer general inquiries related to STD/Absence
  • Provide exceptional customer service by ensuring timely resolution of customer inquiries and concerns.
  • Follow up with customers on pending claims or benefit inquiries and provide updates as needed.
  • Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner
Employment details
  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Other
  • Industries : Outsourcing and Offshoring Consulting and Insurance
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