AU Bookkeeping Manager

4 days ago • Be among the first 25 applicants Get AI‑powered advice on this job and more exclusive features. We’re Hiring: AU Bookkeeping Manager Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for an AU Bookkeeping Manager to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1‑2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant Role AU Bookkeeping Manager Work Arrangement Work From Home Location Philippines – Makati / Angeles (Pampanga) Schedule Morning Shift Key Responsibilities Workflow Management • Manage allocation of Bookkeeping and Payroll workflows across your Experts, balancing capacity, skill, and deadlines.• Monitor daily workflows and ensure every step meets its SLA.• Identify at‑risk tasks early; re‑allocate or elevate to keep work on track.• Communicate ad‑hoc workflow changes and scope shifts to Experts. Quality Ownership • Own the quality of all bookkeeping and payroll work produced by Experts.• Review key workflow milestones such as accounts payable, end of month, BAS and IAS.• Track error rates, run root‑cause analysis, and feed insights to Product & Quality teams. Technical Support & Escalations • Act as first point of contact for Expert questions on bookkeeping, payroll, or platform nuances.• Support Business Performance Partners (BPPs) with complex, customer‑facing technical issues; join calls when needed. People Leadership • Lead, coach, and develop a team of Bookkeepers and payroll Experts.• Run regular 1:1s, feedback loops, and performance reviews.• Build clear career pathways and foster a customer‑centric mindset.• Manage Expert performance; address under‑performance promptly. Documentation & Process Governance • Ensure Experts keep customer documentation, manuals, and process notes current.• Champion consistent process adherence and version control across the team. Qualifications and Requirements Operational Finance or Public Practice Experience • 2+ years leading teams that deliver day‑to‑day accounting processes (AP/AR, reconciliations, payroll, month‑end) inside a finance function or in an outsourced bookkeeping/BPO or public‑practice firm serving multiple clients.• Hands‑on mastery of bookkeeping mechanics, payroll compliance, and the controls that keep a back‑office humming.• BAS or Tax Agent, or close to obtaining. Bookkeeping‑Team Leadership • Proven ability to recruit, coach, and motivate bookkeepers in an outsourced or firm environment, driving SLA adherence and quality targets.• Comfortable running performance reviews, setting clear expectations, and having direct, empathetic conversations when standards slip. Cloud Accounting Native • Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.• Capable of rolling up sleeves to investigate issues or unblock workflows. Process‑Improvement Mindset • Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.• Data‑literate: you live in dashboards, spot trends early, and translate insights into action. Customer‑Facing Confidence • Able to step into complex technical discussions with customers (or their auditors) and translate accounting jargon into plain English.• Experience partnering with commercial and operational stakeholders to solve pain points. Seniority level Associate Employment type Full‑time Job function Finance and Accounting / Auditing Industries Outsourcing and Offshoring, Consulting, and Telephone Call Centers Referrals increase your chances of interviewing at Cloudstaff by 2x. Get notified about new Bookkeeper jobs in Philippines . Philippines $8,000.00 – $9,000.00 1 week ago Taguig, National Capital Region, Philippines 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr