Ice Cream Philippines Customer Experience and Logistics Manager

Ice Cream Philippines Customer Experience and Logistics Manager page is loaded## Ice Cream Philippines Customer Experience and Logistics Managerlocations: Manggahan Pasig, Philippinestime type: temps pleinposted on: Offre publiée aujourd'huitime left to apply: Date de fin : 11 novembre 2025 (Il reste 13 jour(s) pour postuler)job requisition id: R-86621**Role Title:** Ice Cream Philippines Customer Experience and Logistics Manager**Location:** Mangahan, Pasig**Job Summary:** Overseeing national operations including logistics, warehouse, transportation, and customer service**Scope of Responsibility:*** Overall management of 3PL partners:* Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.* Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives* Steers the development & implementation of trade logistics* Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency* Seamless customer orders processing* Develop diamond model strategy on service improvement* Customer complaints management and solutions* Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning* Efficient reverse logistics process* Identify other areas for improvement in the logistics process and implement solutions accordingly* Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment.* Co-lead logistics safety and security programs* Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning**Experience and Qualifications:*** Bachelor’s degree in Supply Chain, Engineering, or Business/Management with minimum 5 years experience in Warehouse Management, Customer Experience and Logistics* Experience in leading complex operations* Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.* Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions* Experience in landing and leading process transformations* Able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results (i.e. deliver structural changes).* Able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage.* Strong Business/financial acumen – understands and is able to manage tradeoffs across end to end process to maximize value for the business. Is able to engage well at all levels in the organization.* Excellent people management and relationship skills with communication and collaboration skills – able to lead a team, collaborate effectively with peers and stakeholdersEn tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants.Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité.#J-18808-Ljbffr